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No product Received

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No product Received Reports & Reviews (1)

- Park City, UT, USA
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I placed an order for leather D20 dice bag on December 7th as a Christmas gift. On the 18th of December, I emailed them asking about the status of my order, because it still hasn’t shipped, and I don’t hear anything back from them. Two days later, on the 20th, I email them again, letting them know they haven’t responded to my email and tell them I’m doing a chargeback if I don’t get a response. They email me back giving an excuse of why it’s slow and they say they expect shipments to start on the 26th of December. So I email them again on the 29th saying I just need my order refunded at this point, Christmas is over, and I included my order number. I still don’t hear from them. I just emailed them again informing them that I am in fact doing a charge back tomorrow, the 2nd of January. I’m including screenshots of the emails. Also I know their website says they’re based in Alpharetta, GA, but the email I got from the customer service would say otherwise. This looks a Chinese based company, which is why I’m including screenshots from the top of their email, in hopes that it has more information that I just can’t read.

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