NORASSJ Reports & Reviews

NORASSJ Reports & Reviews (3)

Initial means of contact Not applicable

A.Clark

Victim Location: 32114
Total money lost: $4.99
Type of a scam: Refund

Never recieved a refund & they tried to low ball me.

Demi
2022-07-15 14:56
Dear customer,

So sorry for the trouble we caused to you. To offer a refund of 4usd as compensation is the most we can do, if you refuse, we accept a return but customers should pay for the shipping fee as well as customs clearence fee if it has.

Best regards,

Demi

Customer Service Center

caponesanders06
2022-07-14 20:12
Demi @ customer service

Just to be clear. Are you informing me, that as a representative of norassj customer service, you will not honor the terms and conditions of your refund policy stated on your companys' web site?

Sent from Yahoo Mail on Android

On Thu, Jul 14, 2022 at 2:46 AM, norassj-GG
wrote:
##Please reply above this divider###

Demi
2022-07-14 14:46
Dear Customer,

I'm very sorry, we can't follow your request, I really hope you can accept our suggestion。

Best regards,

Demi

Customer Service Center

caponesanders06
2022-07-13 21:15
Demi @customer service

It seems we have a misunderstanding. The item that I'm returning arrived damaged/broken,& since I'm sending it back in the condition it arrived in, 15% is unacceptable (as per the Return & Refund policy on your web site)- the customer is not required to bear the shipping fee for this reason. And since I am paying a shipping fee, there should not be any deductions in the refund amount owed ($5.99 USD),which is the cost of the item.

Sent from Yahoo Mail on Android

On Wed, Jul 13, 2022 at 2:16 AM, norassj-GG
wrote:
Demi
2022-07-13 14:16
Dear Customer,

So sorry for the trouble we caused to you. To offer a refund of 15% as compensation is the most we can do, if you refuse, we accept a return but customers should pay for the shipping fee as well as customs clearence fee if it has, please send it back to the following shipping address.

Recipient: Tang Jie

phone number：055165556004

Address: VanGo Group, 11th Floor Anhui Kuajing Dianshang Chuangxin Chanyeyuan at the northeast corner of Huguang road and Qinyuan Road, ShuShan district

City: Hefei

Province: Anhui

Country: China

Post code：230031

Please make sure they are not included:

1. Any items not sold by our company;

2. Customized products or special scheduled products;

3. Unauthorized modification and return of non-quality products;

4. Products are undamaged, unstained, undeformed, unwashed and unused which may affect the secondary sales;

5. The original packaging of the sealed product is opened (such as one-time seal or the tape seal is opened);

6. The deadline of return&refund has expired (except for goods with quality issues);

7. The gifts, tags, accessories and packaging are damaged or lost;

Write down your order number and your email on a small paper and put it in the package and provide us with the tracking number when you return the product,

After we received the item, we will refund you the full amount(exclude shipping fee).

If you have any other questions, please feel free to contact us.

Best regards,

Demi

Customer Service Center

caponesanders06
2022-07-13 11:08
Demi @ customer service.

I am requesting that you forward me an address, so that I can return the damaged product to the proper facility, in exchange for a refund of the price advertised.

A.Clark

Sent from Yahoo Mail on Android

On Sun, Jul 10, 2022 at 6:35 AM, Alfaro Clark
wrote:
Thank you for your offer. Unfortunately, this product is no use to me in it's present condition,& I am prepared to begin the refund process.

A.Clark

Sent from Yahoo Mail on Android

On Sun, Jul 10, 2022 at 3:01 AM, norassj-GG
wrote:
Demi
2022-07-10 15:01
Dear customer,

How about that 10% refund, you can keep the product.

Best regards,

Demi

Customer Service Center

caponesanders06
2022-07-09 12:17
Thank you for the response/offer.

I would rather return the broken item for a cash refund of it's cost, plus the s&h (if any) that it will cost to send the item back.

Sent from Yahoo Mail on Android

On Fri, Jul 8, 2022 at 11:22 PM, norassj-GG
wrote:
Demi
2022-07-09 11:22
Dear customer,

Thanks for visiting our website.

We support returns and refunds. It will takes more time and money to return your package. Can you consider our partial compensation?

We can offer a 5% refund as compensation,andyou can keep these products，is it acceptable?

If you have any questions, please feel free to contact us, it's our great pleasure to help you here.

Best regards,

Demi

Customer Service Center

caponesanders06
2022-07-08 10:15
00162c7935d9217cf86682049e2804b
Thank you for your immediate response. The item in which I described as broken,is this...

Sent from Yahoo Mail on Android

On Thu, Jul 7, 2022 at 10:07 PM, norassj-GG
wrote:
Demi
2022-07-08 10:07
Dear Customer,

So sorry for the troubles we caused to you.

We deeply apologize for the inconvenience we caused to you.

Could you please kindly do us a favor to provide us a picture to show what exactly problems it is? We will check it with our warehouse to see if we have a solution for this issue.

PS & Kindly Reminder: Please do not send the item back until we authorize the return with the returning address in the email. The address on the package you received is not our returning address, if you send the package to that address, we will not be responsible for the loss.

Your cooperation will be highly appreciated. Look forward to hearing from you.

Best regards,

Demi

Customer Service Center

caponesanders06
2022-07-08 00:13
Good afternoon Sir/Madam

I've ordered two items previously,and just returned home from vacation. The contents have been delivered while I was away,and to my surprise, not only are the merchandise displayed is smaller than expected, but one of the flowers arrived broken & the piece that had been broken off is not even inside of the wrapped paper and plastic it was shipped in. Please rectify this issue.

Alfaro C.

Useful

Victim Location 01890
Total money lost $45.99
Type of a scam Online Purchase

This website and its products are a ripoff. I was not happy and asked for my money back. Their site takes photos from pottery barn and uses them as their own product photos. I ordered a eucalyptus wreath that was supposed to have large silver leaf eucalyptus, lambs ear, and lavender. norassj.com/products/eucalyptus-and-lavender-wreath-summer-spring-wreaths-for-fr...⇄ - What I received was nothing like what was on their site. It’s so fake and plastic looking and STINKS like mold. It’s put together with white ziplock ties. I wrote them and said I wasn’t happy with what they sent me, and it looked nothing like what I ordered on their site. They said they would not give me my money back because it would not cover shipping and they said they would only give me $10 in return. I found the same exact photo of the product I ordered from norassJ on pottery barn, Etsy, and other high-end stores: twoinspireyou.com/products/farmhouse-eucalyptus-wreath I ordered it Nov 28, 2021 and I didn’t receive it until 1/8/22. Just fake by all means. Do not buy from here it’s all fake.

Useful

Scammer's website www.norassj.com
Scammer's address 8 Taoyuan Road·Nantou Street Nanshan District Shenzhen Guangdong
Scammer's email [email protected]
Victim Location CA 92020, USA
Total money lost $45.99
Type of a scam Online Purchase

I ordered from NORASSJ.COM a nice large halloween wreath for the front door. This wreath was supposed to have a scary mask of the clown Pennywise surrounded by a ruffles made of mesh, it was the “Creepy Clown Pennywise Wreath Halloween Mesh Wreaths”.

What I got was a small round cushion made of fabric printed with the image of the wreath and a cord to hang it. Yes a print on a piece of cloth, a cushion and it cost $45.99.

The website is very nice with beautiful products but that is not what you get. The website looks real, tasteful and safe. It offers many ways of paying including online payment systems like PayPal. Nothing in this website would make you think is a scam. But for some reason I kept feeling that I had been scammed. The website looks like an American Website, later though you find out it is from China and the person that collected money is also from China. After I had bought and couldn’t do anything i checked it out to see if this site was legit or scam. I found out that the website was rated very low (1 out of 100) and that the information that they found about this site was suspicious and probably a scam. In fact in these websites it was rated as “probably a scam”.

I went back to the website and my product is no longer in there but they continue to sell many products like mine specially for the holidays “thanksgiving, christmas, halloween too I will probably loose the money,they don’t scam you you to come back and reimbursed you the money. I have read they don’t reimburse the money,. BEWARE NORASSJ.COM IS A FRAUD, A SCAM.

Useful