Norton/Assured Guard Reports & Reviews

Norton/Assured Guard Corp. Reports & Reviews (5)

ASSURED GUARD SERVICE of ASSURED GUARD CORP is a confirmed SCAM

In 2021, I had a somewhat parallel situation like the experience of the prior person reporting the scam. My loss was $800. They had me write a check (cheque) and scan the image and texted over to them (in India). They cashed immediately, with no traceability to their bank account. They said they were subcontractor to McAfee Antivirus.

Since I was in [censored] in 2021, now today I just received a phone message from Assured Guard . . . . . . again. Now they say they are security service subcontractor to PC Matic (an all-American outfit) . I do not expect "PC Matic" and "McAfee" share any subcontractor in India to service for virus, malware, etc.

Please post this as a warning to all.

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Scammer's phone 770-467-2752
Victim Location TX 78750, USA
Total money lost $7,100
Type of a scam Tech Support

Thursday 10/14; 12:54 PM ; a person , Alex then (Richard) called me saying he was a representative of Assured Guard Corporation who I had paid 919.97 on 12/20/20 and the laptop I own is terribly infected. He had me install a screen sharing application and showed me a tree and told me the machine had 40,000 virus. Said my desktop would have same errors. (which was not true as I had never let him into desktop machine.)

He was going to attempt to clean the machine of virus and install windows 11 for free. I would still have 16 months of service. He also was going to refund the $920.00 I had paid since the company did not prevent the issue. He had me log into my bank account and screen blacked out. When it came back up it showed a transfer from and to line item. He told me to type in the 920.00. When I tried to the screen blacked out and then came back with $9200 transfer into my checking account.

He then said it cannot be reversed and I would have to pay the difference some $8200 dollars. If I didn't I would be charged with theft and my accounts would be frozen while an investigation took place. The IRS would get involved. He suggested buying gift cards to get the $8200 dollars.

Thus I started off Thursday afternoon buying gift cards with a credit card and a debit card, the only two cards I have. I was instructed not to check my bank balance or call my bank due to my mistake. He also stated he was a representative of Assured Guard and his job was at stake due to this error. His company bank was in BangKok and my bank couldn't do a wire transfer internationally. He remained on the phone to “record” all of the cards as I purchased them. This went on all Thursday afternoon.

I purchased cards at a local Target, Lowes,Best Buy, and CVS. It took calls to my credit card company and bank, to insure them I was not being scammed and signing off scam warnings at the time of card purchase. Most of the cards were $500.00 value.

After CVS denied my purchases on my card, I stopped for the day and told him I was done. He had been on the phone with me from 12:54 to 6:34 PM.

He kept me on the phone and immediately asked for card #'s and pin# in order to cash them immediately. At the end of the day Thursday he said do not check my bank balance and we would talk Friday morning 10/15 at 8:00 am. Thursday night, I checked my bank balance via phone and saw there was no $9200 transfer as he had showed me. I also turned off the infected laptop with screenshare on it.

On Friday morning when he called he was very angry with me stating because I checked my bank balance none of the gift card transactions had gone through and I would have to send $7100 cash via fed ex to an address he would tell me later. He stayed on the phone while my wife and I drove to the bank to get the money. He had me log into bank account on laptop and showed the cancelled gift card transactions on a pseudo bank statement screen.

I withdrew $7100 from my bank account on Friday morning 10/15/21. He gave me explicit instruction to put the cash in a book. Wrap the book in foil, tape it. Wrap it with bubble pack. Put it in a box and wrap the box with aluminum foil and tape. Wrap again with bubble pack. Take to Federal Express office and mail overnight delivery next day 10/16 at noon. No signature required.

Ship to:

Richard Brown

4619 195th street

Queens

New York 11358

10:55 AM 10/15/21

The package was taken to Federal Express for shipment. He asked for a picture of the Fed Ex. Shipping receipt which I text to him Asked my return address. Also stated when asked value of package give $100.00. text me to “ Just do not mention cash as you have to go through a lot of paperwork. I am sending the book as a gift. Remember “DO mention them the package should be send overnight.And the receiver should receive it at 12PM. No signature required.

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At that time my daughter called and found out what's going on and told what's going on and said stop Fed Ex package and go to bank and freeze accounts with my son in law. The laptop was left open to see if we could make the person think nothing was wrong.

The package with money inside was retrieved from Fed Ex Office along with a refund for shipping cost.

WE went to our bank to see if could do anything on gift cards. We also froze our bank accounts. Saw no external transactions had been made on my accounts. Called different gift cards numbers to check balances and options . All cards were cashed out.

All this time scammer is texting me and calling me what is happening and he checked and couldn't track package:

Here is what he was texting me verbatim.

Ok theres a phone call you need to make to FEDEX. You call them speak to a person and tell them you need help with a package you just sent. When they ask what kind of help give them tracking number. My tracking 2894946428822 for a package I am sending is not being able to be tracked. I have used FEDex before but always it show a date and time of delivery. But in this case is shoes just the address where it is goin. But no scheduled date and time. If if cannt be sent within tomorrow 12 noon then I dont want to use fedex service. Call fedex on 18004633339.

I delayed calling him and texting him.

His next text Sir, why did u cancel the package?

Sir now your actions are pushing you in a bad position. I have information from FEDEX.

Sir, you can cancel the package but you cant talk to me.

This is a game I feel you think pleased answer immediately

Security purposed I may be blocking your account sir.

Pleased be informed this action is being taken agains you. You are faking excuses and not answering. If your bank gets zero balance on all accounts please understand that it happened due to your behaviour.

My reply:

I just went to return the giftcards and they said there is $0 balance. I thought you said they didn't work. That's why I am sending the FEDEX cash????

He called me various times after that and I did not answer until the last call at 3:55PM Friday 10/15/21.

Phone numbers he used:

770-467-2752

601-875-0438

Also tried to call Assured Guard Corporation number several times. Call went straight to busy.

Number called: 1-888-611-1615.

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I was setting up a new tv with Amazon Alexa capability requiring entry of a code from the tv on my Amazon account. The tv says to go on Amazon.com/code, but I ended up linking to some official-looking, but not real (in retrospect), Amazon site that asks you to enter the code. Of course, the code doesn’t work and you have to call a phone number on the same website to activate. Stupidly, I allowed them access to my Amazon account to activate the tv, which he did. But then he said I needed to pay for an Amazon account upgrade (special “lifetime membership”) for multiple devices. He charged me $160, but then emailed me very non-official Amazon documentation for the payment and told me I would be refunded for the charge in July. The guy with a heavy Indian accent said his name was Paul Harris. Documentation was from Assured Guard Corp. now, the next day, they’ve called me again several times to see if my Amazon account is “working.” (I changed my password right away yesterday and for good measure cancelled my credit card.) Today, I demanded a refund by mail... which I’m sure will not arrive, but anyway.

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I paid $349.00 to clean up my computer to Assured Guard Corp.
My computer is worse sine they had access to it. They offered to fix it but I don't trust them on it. I want a refund My cell 508-414-3948

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- New Harmony, UT, USA

Scammer's phone 1-800-569-8716, 1-844-210-4601, 1- 571-250-8260
Country United States
Victim Location UT 84757, USA
Total money lost $462.35
Type of a scam Tech Support

March 9, 2020 - I had a computer problem - I called a phone number that was supposedly Norton. Got Max Miller (of 'Norton') (1-800-569-8716) - he fixed my problem but then passed me on to Alex (of Assured Guard Corp 1- 844-210-4601) to fix network problems. I was told that 10 people were using my network. Hours and a couple of days later computer was 'fixed' - I paid them $262.36 for fixing computer - and $199.99 for a service contract (which they did send copy) for one year - protecting network. On May 1, 2020 I got a call (David from Assured Guard Corp 1 -571-250-8260) saying due to virus they were refunding money because they couldn't provide service due to cutbacks, etc. and were shutting down. I listened until he wanted me to open up my bank site. I refused to do that. My computer worked fine the rest of that day - next morning I turned it on and was shut out - wouldn't accept my password or security questions. Contacted a computer tech - took it to him on Monday - he said there were 3 'back doors opened' - he closed - got the computer up and running. Note: the 3 men I talked with had heavy accents - Indian (country) accents. I don't know where they were calling from.

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