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Novawave

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Novawave Reports & Reviews (2)

- Burbank, IL, USA
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I had ordered an antenna that one of my nephews had suggested after reading some information on line. I received it yesterday and tried it out. It didn't pick any more stations than the antenna that one of my sisters had given me. That is a total of 5 stations. It was advertised as an antenna that was superior to others, but it didn't prove to be true, in my case. I went to their return policy. I put in the information about my experience and tried to move through to the end. I entered my information and was told that my phone number wasn't valid. I went through the process 3 or 4 times and kept getting the same message. It said on the site that you could call, but it might take longer to get through, but it doesn't list a phone number to call.

When I would go back to reenter the phone number, it would delete all of the information that I had previously put in, so I would have to do the whole thing over.

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I purchased 2 Novawave antennas and 1 signal amplifier. I received the 2 antennas but no amplifier. I tried using the one antenna and received no channels...none. I tried everything they tell you to like putting it in different locations but nothing worked. I contacted the company about the return process...on the website it claims to be a hassle free return. Not so. First they told me to try putting it different locations, on a window, etc. I replied explaining that I tried all that and nothing worked. Could they just please let me know the return process. They replied back offering me a 20% discount. I said no, the product does not work, I want a refund. They replied back They didn't want me to waste my money on paying for the return and suggested I give the product to a friend or family member who could use it. I let them know I would decide if I would pay for the return after I found out what the return process was. Got ghosted after that. They are no longer answering my emails. They know their product doesn't work and are counting on you not to go thru the hassle and hope you give up. Not much I can do as a consumer since there isn't a ton of money involved so I decided the.least I can do is report this to the ScamPulse.com in hopes other folks avoid this company. It looks like the company is based in Taiwan but it was shipped to me from Wayne, NJ.

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