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N/S ServiceInc Alina Morgan

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N/S ServiceInc Alina Morgan Reports & Reviews (1)

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I received an email from "Alina Morgan" with an email address of [email protected]. This email, as can be seen, said that I renewed a Geek Squad subscription for $445.01. I never HAD a Geek Squad subscription and immediately called the listed number. When I requested the subscription be cancelled, I was told they would do it over my laptop and I needed to download 'AnyDesk.com' so they could gain remote control of my computer and process the refund. I asked why they couldn't do it over the phone, they ignored the question and requested I download the application. Not suspicious yet, I did as requested. They asked me to fill out a 'refund form' that requested name, email, phone and bank name. They said to fill in the refund amount of $581.05. I questioned this amount because it was different from the email and asked them to verify the amount for me. I was met with, "you don't want the refund sent to you? I cannot verify the amount for you, you have to do that." He said this a few times, pushing me to give them the amount and then disconnected. NOW I am suspicious.

I called the listed number back and, amazingly, got the exact same person. He immediately started with accessing the remote connection and then said I needed to get into my bank account so they could process the refund directly. I asked again for them to verify the amount listed via the email and this time I got a different amount, $399.01. When I pointed out that this was different from the previous amount they gave me and still wrong based on the email, he again became insistent on gaining access. At this point I start trying to delete the downloaded app and regain control. The rep asks me why I am messing with my computer, I can't do that, don't I want my refund, and on and on. He disconnected, again, and this time I didn't call back.

I managed to delete the program and end the tasks. I checked my account, via my phone, and found no charge for the listed amount from the email. Even a pending amount will show and none was listed. I sent a reply email back to the listed address advising them I was sending the info on to the BBB.

Oh-by-the-way...Vera Lopez is listed as a Professor at Az State U, and Alina Morgan seems to be an author.

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