Scammer's address1116 Wilson Ave PO Box 66010, Toronto, ON M3M 3G1, CAN Victim LocationON N3H 2V9, CAN Total money lost$80 Type of a scamOnline Purchase
Paid shipping to receive 'free products' only to find that apparently I missed the small print. They say I've signed up for ongoing product. $161 per month for face cream! Tried to arrange to send it back. That can't happen. Gave me 50% off this one and said I can cancel for the future. With other reviews I've found online, I'm not confident that I can trust either of these promises.
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Reporter231721
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Victim LocationBC V4G 1C3, CAN Total money lost$293 Type of a scamOnline Purchase
When shopping online for cosmetics a pop-up add can appear advertising a free trial for Nuvella Skin care.
You only pay shipping they claim.
Once you enter your info for the shipping charge you are automatically now purchasing another product on top and paying that shipping cost as well. There is no way to cancel.
After receiving the product (actually now two separate products in one box with no paper work or receipt)
I thought the transactions would be complete.
The product is not what promised or ordered and is clearly a poorly packaged product.
Over a month later i noticed two transaction from Ireland for a total of $293.00 from a unknown place.
I contacted the customer service line from the website now given on the CC transactions.
They claim that it was a free trial only for 14 days and then after you must pay $293 for the product already received .
No where did it claim this. The customer service rep offered me a 30% discount and then hung up on me.
Please do not fall for this scam and do not purchase Nuvella on line.
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Reporter261813
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Scammer's phone855-677-4339 Scammer's address101116 Wilson Ave , M3M 1G0 Victim LocationAB T3H 4P1, CAN Total money lost$149.50 Type of a scamOnline Purchase
Purchased a skin cream online, using a credit card. This was a trial product for $5.49 - 14 days later was billed for $149.50 for a monthly supply which was never received. Phoned the bank who were aware of this company and indicated they would log the complaint as a dispute. Apparently deep on the website buried in the Terms and Conditions is a line which states that unless you cancel within 14 days they will start sending product on a monthly basis.
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Reporter234164
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Scammer's phone855-456-1836 Scammer's website www.trynuvella.com Scammer's addressPO Box 66010 1116 Wilson Ave , Toronto, ON M3M 1G0, CAN Scammer's email[email protected] Victim LocationSK S7L 1M7, CAN Type of a scamOnline Purchase
I was looking for a particular cream that Arlene Dickinson from Dragon's Den sells and found this article that had this link: https://www.piop.net/arlene-dickinson-dragons-den-anti-aging-facial-rejuvenation...⇄ />
The "Nuvella" link takes you to their website and falsely links her to their product and states:
"Claim your Exclusive Trial. Pay only for shipping."
Nuvella
30ml - 30 Day Supply
Price: Free!!
$1.95Shipping & Handling :
$1.95TOTAL
Very misleading and below this in very, very faint print ...
OFFER TERMS: By placing an order, you will pay USD$4.95 Shipping & Handling to receive a 30 day supply. You will also be automatically enrolled in our membership program. The program will charge you USD$109.79 on the 15th day of your order date for a monthly supply and USD$109.79 every 30 days thereafter until you cancel. You can cancel at any time by calling 855-456-1836. If you cancel before the 15th day of your order date, you pay the USD$4.95 S&H of your 30 day supply. If you cancel after the 15th day of your order date, you shall pay for the 30 day supply plus any future supplies without refund.
I realized minutes after I ordered my "free trial" that it was a scam and called to cancel it immediately. They said my shipping label had already been created and I would have to wait until I receive the product and then pay to ship it back as well as pay re-stocking fees.
I was very fearful that they would charge my credit card so cancelled it. This company needs to be shut down immediately. My banker said she receives at least 5 calls a day from clients that have already had several charges on their credit cards because it took them awhile to realize it was a scam.
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Nuvella Contacts
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Victim Location ON N3H 2V9, CAN
Total money lost $80
Type of a scam Online Purchase
Total money lost $293
Type of a scam Online Purchase
You only pay shipping they claim.
Once you enter your info for the shipping charge you are automatically now purchasing another product on top and paying that shipping cost as well. There is no way to cancel.
After receiving the product (actually now two separate products in one box with no paper work or receipt)
I thought the transactions would be complete.
The product is not what promised or ordered and is clearly a poorly packaged product.
Over a month later i noticed two transaction from Ireland for a total of $293.00 from a unknown place.
I contacted the customer service line from the website now given on the CC transactions.
They claim that it was a free trial only for 14 days and then after you must pay $293 for the product already received .
No where did it claim this. The customer service rep offered me a 30% discount and then hung up on me.
Please do not fall for this scam and do not purchase Nuvella on line.
Scammer's address 101116 Wilson Ave , M3M 1G0
Victim Location AB T3H 4P1, CAN
Total money lost $149.50
Type of a scam Online Purchase
Scammer's website www.trynuvella.com
Scammer's address PO Box 66010 1116 Wilson Ave , Toronto, ON M3M 1G0, CAN
Scammer's email [email protected]
Victim Location SK S7L 1M7, CAN
Type of a scam Online Purchase
The "Nuvella" link takes you to their website and falsely links her to their product and states:
"Claim your Exclusive Trial. Pay only for shipping."
Nuvella
30ml - 30 Day Supply
Price: Free!!
$1.95Shipping & Handling :
$1.95TOTAL
Very misleading and below this in very, very faint print ...
OFFER TERMS: By placing an order, you will pay USD$4.95 Shipping & Handling to receive a 30 day supply. You will also be automatically enrolled in our membership program. The program will charge you USD$109.79 on the 15th day of your order date for a monthly supply and USD$109.79 every 30 days thereafter until you cancel. You can cancel at any time by calling 855-456-1836. If you cancel before the 15th day of your order date, you pay the USD$4.95 S&H of your 30 day supply. If you cancel after the 15th day of your order date, you shall pay for the 30 day supply plus any future supplies without refund.
I realized minutes after I ordered my "free trial" that it was a scam and called to cancel it immediately. They said my shipping label had already been created and I would have to wait until I receive the product and then pay to ship it back as well as pay re-stocking fees.
I was very fearful that they would charge my credit card so cancelled it. This company needs to be shut down immediately. My banker said she receives at least 5 calls a day from clients that have already had several charges on their credit cards because it took them awhile to realize it was a scam.