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Ohio Lock Reports & Reviews (1)

- Xenia, OH, USA • Jun 01, 2024

Documentation Of Incident With Locksmith on May 28th

In the week of May 20th I had requested the services of a locksmith for May 25th through a company called Ohio Lock which I had located by using the Maps feature on my Iphone and searching for a "Locksmith near me." I had first ordered their services for May 25th and then had to cancel because the Locksmith was a half hour late and I had another appointment. When I initially spoke with a man at Ohio Lock I asked three times what the job would cost.

The man, whom I later found out was a broker who sends out various locksmiths as freelance workers, told me that I would pay a $39 fee for the locksmith to come out and give me an estimate. We rescheduled for May 28th at 1:00pm.

On May 28th I was at a doctor’s appointment and the doctor was running late, so I texted Ohio Lock and advised them that I could not be home until 1:30. I rushed home immediately after a medical procedure. I was feeling weak, dizzy, nauseated and generally ill. I did not feel that I could cancel on them a second time so I decided to tough it out and get the job done. Johnathan James Noble arrived about 1:45. His car did not have any identification on it for the company, Ohio Lock, and he offered no identification at the door. I asked him who he was and he told me his name was John. I found his lack of identification strange but because I was feeling ill I decided it would be alright since Ohio Lock had informed me that he was coming. I let him in the house and he asked me what I wanted to have done and I showed him. I told Mr. Noble I felt very ill and would just rest in the living room while he performed the tasks. He asked if I was OK and I said “yes I will be OK, I just need to rest.” I then told him I was having him do the work because a friend had been living with me and I asked her to move out and she was resentful. I told him, “ I do not want to take any chances.” He agreed that was wise.

He began to do the work. The company I had booked him through had told me on the phone prior to his arrival that it was a $ 39 consultation fee and that he would give me a quote for the work, but he never did. Due to my illness I failed to note his error. Before he finished the work he said he had to go get another lock because one of the knob locks wasn’t working properly and he left. I asked how long it would take and he said, “I only live in Fairborn I’ll be back within 30 minutes. He returned 30 minutes later. He had taken my hardware from my house without my approval and took it with him when he left which I did not realize until later.

He returned and finished and asked me for my credit card and told me it would cost “247.” He said, “We usually ask for a driver’s license too but since you are feeling sick I will not ask you to get up and get it.” I gave him my bank debit card and he did a rubbing of the card on his note pad. I asked him what he was doing and he said he was taking a rubbing of my card. I told him I did not want him to do that and he said they always did that. And I said I don’t like it and have never had a service person do that before. He said, “ It’s fine I don’t have the information that is needed on the back of the card anyway.” Apparently this was not accurate because he put the charge through on his phone, filling in information needed from the back of the card.

By this point he had run the card on his phone. He advised me that I would need to validate the transaction on text. I was growing increasingly ill and uneasy with him in my home. So, I glanced down at the text and validated the transaction, still preoccupied with the rubbing he had taken and how I might get it back. I was worried that he might try to illegally take money from my bank. I rose and ask him to give me that rubbing and he refused. I tried to grab it and he took it away from me. I then looked at the text again and saw a fraud alert come through on the text of my phone for the charge of $2047. I was alarmed and said, “Wait a minute, how much did you say it was going to cost?” He replied, “247. And I said “Well good because there’s a mistake I just got a fraud alert saying that it was $2047. And he said "yes that $2047 was the correct amount. "

I was shocked because another company had given me a bid of $500. At this point I felt I was being scammed. I said, “ You are trying to scam me and I am not paying it.” I then called my bank, Old Fort Banking Company and spoke with Tory. I and told her to cancel the card immediately. I asked her to check if a $2047 charge had gone through my account and was advised that it did not go through because there wasn’t that much money in the account. I told Mr. Nobles I wanted the paper with my number on it. He refused. He said, “It doesn’t matter anyway because you cancelled the card.” I replied, “ Of course I cancelled, I don’t have that kind of money in the bank, that is why it was declined,” He said, “ Well how much money do you have in that account? I told him, “ I am not going to tell you that. I will say I believed that the job would run between $400-$500.” He then asked me, “Well do you have any other cards? I said, “Not any I am going to give you.I refuse to pay you what you are asking, please call your boss I wish to speak with him.”

He called and a woman on the other end of the phone appearing to act as his supervisor spoke first to him and then to me. I informed her of the situation and told her that he had never given me an estimate and I was not about to pay $2047 dollars. He handed me his phone and she asked if I could at least pay the $39 fee she had quoted me for the estimate. I advised her that I had canceled my credit card and now had no way to pay.

She concluded the phone call by speaking with him. I could not hear what they said except that she said something to him that sounded like a reprimand for not informing me of the cost upfront. I heard him say, “Yes I know I know I should have.” He hung up then suggested I pay $1647 instead. I said, “ You are not getting that either., it is way too much.” I informed him I was calling the police.

He then began hurriedly taking the three locks off the doors to my garage. I told him to stop and he ignored me. I told him to put the old locks back on my doors and he said he could not because he had "thrown the old locks away." I told him to stop and leave three or four times. I yelled at him to “leave my house immediately.” I said, “When the police arrive they can sort it out when they get here, but I want you to wait outside.” He refused to leave, and when I tried to shove him toward the door, he claimed I was “physically assaulting him.” This was a gross exaggeration as I only put my hand on his shoulder to try and push him toward the door. By this point the 911 dispatcher was on the phone. She asked for the pertinent information and I tried to give it to her but I was growing increasing overwhelmed, sick and alarmed by the possibility of him taking all the locks away and leaving me with nothing, no way to lock my house or protect myself. It also occurred to me that I was home alone and that he might try to physically harm me or steal something more from me. She asked for the company name and told her I was unsure but I believed it to be Ohio Lock. I asked him for the paper which I believe had the company name on it since it looked like a receipt. He refused to give it to me. I reached for it and he yelled into the phone that I was assaulting him. I explained I was trying to get the information she requested. The 911 operator advised me not engage with him so I moved away. He then ran out of my house, got in his car and left my driveway.

Xenia Police Officers Mumpower and Raffoul. arrived. The knew Mr. Noble had fled the scene and located him and he returned to my driveway in his car. He claimed that he no longer had the door knobs to my house. I suggested that he probably still had them and thought they should search his vehicle. They said they couldn’t search his vehicle, but they would be willing to ask him to look inside. They found one lock of some sort in his car. He demanded the police get the 2 keys back for the locks that were still on the outside door to the deck. I refused to give either the police or him the keys, telling the police officer that if I gave them to him, he could come back later and get into my house and possibly harm me or remove the door locks leaving my home vulnerable to intrusion. The officers advised me that this was a civil matter and we could take it to small claims court if we wished. Mr. Nobles finally left.

I was so sick at this point I was running to the bathroom with diarrhea and laying on the couch feeling like I was going to throw up. I asked Officer Mumpower to hand me a trashcan in case I needed to vomit and she did. I began retching into the trash can. She called EMTs and they arrived soon thereafter. I told the police I was worried that I might be having a heart attack. I was worried because of a recent problem I have with atherosclerosis. The EMTs did a preliminary EKG which appeared normal but advised me to go to Greene Memorial Hospital where I could have a blood test to determine whether or not I had had a heart event. I was taken by ambulance and spent three hours in the ER going through blood tests, several EKGs and chest x-ray. My blood pressure over the next 8 hours ranged from 170 to 135. It is normally 116 over 76.

I called my friend who drove over from Springfield to pick me up at the hospital and she took me home.

Later that night I called another locksmith who came to the house and charged me $400. He left at 10:30pm. He and his boss, Dave, at Key Me Locksmiths in Xenia informed me of the price up front and when he arrived presented his drivers license of identification. I spoke with the Locksmith who did the work and he said, he was very sorry had the first man had attempted to scam me. He agreed that the price Noble’s requested was exorbitant.

I continue to feel traumatized by this event. I spent the next day in bed and saw a Cardiologist on May 30th. I am now feeling afraid he will return to harm me or vandalize my property. I have owned nine properties during my life, hired locksmiths and other contractors probably at least twenty to thirty times. I have never had a single incident or misunderstanding about the terms or cost for services. I believe that Mr. Nobles saw an elderly woman who was vulnerable due to illness and decided to take advantage of me.

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