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Oncor Electric Delivery - IMPOSTER

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Oncor Electric Delivery - IMPOSTER Reports & Reviews (2)

- Wichita Falls, TX, USA
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Our business received a recorded call stating "the statement is past due please call Oncor at 800-371-8502 as they are authorized to disconnect electric at this location" When I called this number it went through the prompts like it was Oncor (press 1 for resident, press 2 for business) I spoke with a gentleman and I asked him what is going on, he stated that there is a technician on the way to shut off the electricity due to non payment. I stated to him that I have proof that the electric bill had been paid online to Alliance Power and there is no balance showing. He placed me on hold so he could verify this payment with their customer service department. After being on hold for several minutes he came back on the line and said that the payment has not been found, and in order to stop the disconnection I will need to pay him the past due amount over the phone right now. I advised him that I will not be paying him anything, that I will verify this information with our carrier Alliance. He then disconnected the call. I called this same number back and spoke with a different person and explained all of the above, he placed me on hold stating he will look into this, and after holding for over 10 minutes he never came back on the line. I then called Alliance Power and told them about this, and they told me that I am the 3rd person today that has called them about this exact same issue.

They assured me that our account is current. I then called the local ScamPulse.com as this seems to be a scam, and was asked to report this here as they are getting calls about this exact same issue. Just for curiosity I called this number again, however, it now says "791 all circuits are busy".

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- Wichita Falls, TX, USA
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Scammer identified themselves as a representative of Oncor and said because of non-payment on our account service was to be disconnected at our place of business, A-1 Rentals & Sales, 4314 Jacksboro Hwy, Wichita Falls, TX 76302 within the hour. The call was received this past Saturday (3-16-19) just before noon. Being on a weekend, we were unable to verify the authenticity. Although our records show our account was paid up to date unfortunately, we have another company actively involved in this business and as a result were unable to fully verify the payment record. When questioned about this the person on the phone insisted that we were two billing cycles late and a notification about a disconnect had been sent to us. Since no offices for Oncor or TXU, our service provider, were open and the other business involved in our business was actually the one actively running the business, we mistakenly felt the need to pay what they said what was owed, then check with TXU the following Monday to see what was going on. At their suggestion we went to CVS and purchased Money Pay cards totaling $675.12 which was then forwarded to who we thought was Oncor.

We know we had been scammed when a few minutes later another call was received from a supposed supervisor saying we owed another $400. The telephone # for this call display a reference

A report had been filed with the Wichita Falls Police Dept. The case # is ***.

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