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Online Purchase - Retrokat Electronics

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I bought this retro console from them. Then its too much delay on delivery. So i contacted them and tehy said its delayed throught canada post.. so now i got the unit and the reason why i bought this unit is i requested xenogears and final fantasy 8 both playstation 1 game to be included.. but when i got the unit the games was not there and i emailed them asking where is the games they declined service and not answering my concerns. Checked their website again and its showing 404 error now. So i returned the unit and cost me another 21 dollars for canada post. I emailed them and they said they wont refund my whole ourchase and shipping. Can you help me on this. This company is total scam

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