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Online Retailer Scam - Instagram Ads

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Online Retailer Scam - Instagram Ads Reports & Reviews (20)

- Huntington Beach, CA, USA • Feb 18, 2025
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instagram ad for country style clothing. contacted about arrival date, was told 30 days, kept checking, it has now been almost 2 months, and I am not getting a response.

I have requested shipping info and asked for a refund. they have address, phone number and cc info.

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- Plainview, NY, USA • Feb 03, 2025
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Synical Global targets young teens on Instagram for streetwear purchases. They get influencers to wear their clothing and then attempt to get others to purchase streetwear. The items range from $75-200. After purchase, they send email correspondence about delays in production but continue to say that the product is on the way. They then send false tracking numbers. USPS confirmed that the shipment was never brought to the post office and that the label was only created online. Synical Global continues to say that the package is "on the way" 2.5 months after the initial purchase. They promised a confirmation of shipment and delivery date a month ago and we still do not have the shipment information or any delivered goods. After reviewing more posts online, there are dozens of complaints that the company did the same and took money without ever sending the product.

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- Brooklyn, NY, USA • Jan 31, 2025
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Subject: Fraudulent Transaction and Non-Delivery of Product

I am writing to inform you of a situation in which my son has been scammed by a scammer on Instagram. He attempted to purchase a sweater from your company for $200, and unfortunately, he never received the item.

We have made several attempts over the past three weeks the business and resolve the issue, either by receiving the product or a refund. However, despite our persistent communication, there has been no action on to send the product or return the funds that were paid via Zelle.

We consider this a fraudulent transaction, and we kindly request a refund.

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- Astoria, NY, USA • Jan 27, 2025
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I placed an order online through their link on IG on Dec. 30th 2024 which never arrived. Two weeks after original transaction I see a bank statement with an unauthorized charged from the website for $29.99. When I contacted them via email, they said it was for their VIP membership which I never agreed to join in the first place. I asked several times through different means to have this membership cancelled. I did not hear back from them. Additionally, when I inquired about the whereabouts of my package, the inquiry was ignored.

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- Brooklyn, NY, USA • Jan 21, 2025
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On January 7th I bought a coat from this website (https://harper-newyork.com) after seeing an Ad on Instagram. The payment went through Shopify (https://shopify.com/91853685059/account/orders/f15d82ccfea9897bcd8e8193737e3e59...⇄ On Jan 12th I confirmed that the money was deducted from my account, but since I never received a shipping confirmation, I reached out. (This was at first very confusing because there's another company called Harper Coats that has a similar website https://harpercoats.com/). Nonetheless, I contacted [email protected] and asked for either a coat or a refund. We had some back and forth. They responded on Jan 14th and 19th saying it was going to be shipped out. Finally on Jan 20th, they provided a tracking number (https://t.speedx.io/SPX1YB063601917646) which continues to say that the shipment hasn't been picked up, and shows the pickup location as Springfield Gardens, NY. I no longer trust this company I want my money back.

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- Port Washington, NY, USA • Dec 23, 2024
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There was an advertisement on Instagram for a backpack shop that was going out of business so was offering hand-made leather backpacks at steep discounts. I ordered three backpacks and paid with a credit card. After receiving email confirmations that looked suspicious, I found online other people that had been victims of the same scam having never received any product from them. I contacted the credit card company and they initially reversed the charge. However, the fraudsters provided the credit card company with fake delivery confirmations. The credit card then reinstated the charge and it's now pending appeal.

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- Saugerties, NY, USA • Dec 18, 2024
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Found an ad in instagram for a blanket that i wanted to order for my girlfriend for christmas. Paid for it December 9th. they emailed me a receipt and it said ships in 24 to 72 hours. Never received confirmation of shipping, no tracking number, emailed them asking and got no response.

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- New York, NY, USA • Dec 12, 2024
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Hailooks has ad on instagram for genuine leather shoes, and the shoes are made of rubber, the craftsmanship is loose threaded, soles are put together with more then one piece. Just a total poor quality pair of shoes.One will think when you see the advertisement that the shoes are perfect and excellent quality but they are far from being genuine leather and professionally made.

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- Aliquippa, PA, USA • Dec 11, 2024
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I saw their product “Vasve jar” on the Instagram (vasceofficial) and I bought it from their website (vasve.co) on 13th November. 10 days ago I saw that they had not been shipped yet the product, I tried to contact them via website but there was no answer. Then I sent a mail, no answer. A second try on their website, no answer. Another mail, no answer. I commented on a post, they erased it. I sent a DM on instagram, no answer. Today I sent another mail and I’m still waiting an answer.

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- Tomkins Cove, NY, USA • Jul 25, 2024
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Saw an advertisement on Instagram for a particular Gas Can under the Sure Can USA logo. I don't normally procure any products unless i vetted them. But i guess i was fooled by this. My belief is I was ordering from the company. I have a receipt and was provided a tracking number from a logistics company called SUDA. The can never came after waiting a few weeks. I sent an email back as there is no number to call and was assured the can was delivered based on checking with the logistics company. I pressed for the actual details of the delivery, including pictures and who is the local logistics carrier. They sent back another email apologizing for not receiving the the gas can, but it was not their fault and most likely stolen. Offering me now a 30% refund as of 2 weeks ago, but not seeing it yet. Its minor wrt money amount, but not sure where this entity is from. Or if SUDA is a real logistics carrier. Keeping an eye on my credit cards and other financial info.

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- Floral Park, NY, USA • Jun 21, 2024
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This brand of undergarments advertised on Instagram and ordered back in May. Never received a shipment number or any product ID. I emailed them at least 5 times and asked for my money back and to cancel orders. Company told me that "they weren't like Amazon and couldn't ship fast enough and to give them time."

I have asked for my money to be refunded and to cancel my order 5 times. No more response.

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- New York, NY, USA • Apr 30, 2024
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IT WAS A SURVEY OFFERING A FREE TOTE BAG IF COMPLETED. i COMPLETED AND WAS ONLY SUPPOSE TO PAY SHIPPING AND HANDLING. i GIVE THEM MY CREDIT CARD NUMBER.

HAVE YOU HAD COMPLIANTS FROM OTHERS? i WILL WORK WITH THE CREDIIT CARD COMPANY (CAPITAL ONE) TO REPORT FRAUD.

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- Asheville, NC, USA • Mar 27, 2024
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I saw some pants on an Instagram ad and bought them. They looked like a sturdy cargo material with a strap at the waist. They sent me what are basically cheap scrubs. The material is crap and the sizing was wrong. When I went to ask for a refund they said they would only refund 30%. They are lying about their product and are stealing money from people.

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- Brooklyn, NY, USA • Feb 29, 2024
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Shop flexer.com sells toilet brush. They target customers with instagram ads. I ordered 1 time purchase of one brush for $19 on January 22, 2024 but did not subscribe. There was very minimal information even on their order email notfication. I was charged again for $39.95 on Feb 25, 2024. This is a fraudulent charge. i didnot receive any email notification but saw this charge made to my credit card. This company is a scam.

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- New York, NY, USA
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They have an ad on instagram and a website

Called mo-r-fu.com

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- Poughkeepsie, NY, USA
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They claimed to be selling sweatshirts. Their email is [email protected]. They sent 2 low quality necklaces in the mail and I believe leaked my personal information. Their website no longer exists. I originally found them from an instagram advertisement.

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- Brentwood, NY, USA
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Bought through IG ad, and from 1 website then received receipt from a suspicious looking website

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- Brooklyn, NY, USA
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There are advertisement for discounted holiday advent calendars on Instagram. When I made a purchase, I realized in the confirmation email that none of the "details" links worked, that the customer service platform they said they used did not exist, and that the description of what was purchased was incorrect. The website itself had links that didn't work.

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I was on Instagram and I saw an ad with opra selling opra weight loss apple cider vinegar gummies

They were 39.95 and free shipping

So I was putting the order on and sent to checkout and it went right through

So I waited for a confirmation and I got it and I was charged 198.76 I right away emailed them it said 1 unit (x5) they did not answer me and at that point I couldn’t get them on phone

I wrote numerous emails with no response I asked for a total refund and I said if they decided to ship I would send unopened return to sender

The day it posted I got discover on it they decided to give me credit

But then early august the super slim sent the confirmation that they sent me and they gave it back to the merchant

They told me to go through

And funny thing the merchant answered me after they got it back

Early august ! Under the initial email thst I sent to cancel order

So all that time they ignored me ! There were numerous thread emails as well

They said that being I opened a dispute with the card company that I should have dealt with them ! Imagine !

I am a 70 year old woman I do not have a computer or a printer

My phone and I pad do just fine

I cannot pay this money it’s crazy

Why in the **** would I of anyone else order 5 bottles

They have scammed others for way more

I really need. My money back

I pay my discover in full always

I do not have an extra 200 to blow on social security I pray you can help me

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I tried to purchase an item that I saw on an Instagram ad. I made the purchase on the Moon & More website. I tried to call the phone number 855-247-3400 and there was only a voice recording.

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