Online Scam Retailer Reports & Reviews (3)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Online Scam Retailer, help other victims by adding it!
Country United States
Victim Location IL 60031, USA
Total money lost $149.63
Type of a scam Online Purchase
I decided to unsubscribe and receive my money back well within the 30 day window. In order to unsubscribe, I had to log back in through the website portal (can't unsubscribe or view your account via the app). There was no clear way to unsubscribe, instead, I had to email customer service. Upon emailing customer service to cancel my subscription and request a refund, I received a quick response saying I had been unsubscribed. I followed up asking if my refund had been issues and Lumi's response was:
Regarding your refund request, I completely understand how you feel. However, our money-back policy has guidelines, which, unfortunately, don’t cover personal or financial reasons:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc).
I then read the details of the money-back guarantee, which were not provided in the initial purchasing of the product, and in order to request a refund, you have to have a reason that is not personal or financial and then contact Lumi with evidence and a reason for your cancellation which will be reviewed and approved by their team.
Absolute scam.
Scammer's website yellowfallingleaves.com
Scammer's address :7624 Tranquility Dr Ooltewah TN 37363 United States, Ooltewah, TN 37363, USA
Scammer's email [email protected]
Victim Location IL 60051, USA
Total money lost $55.35
Type of a scam Other