SCAMOnline travel agent tried to upsell to a more expensive airline ticket Reports & Reviews (2)
Online travel agent tried to upsell to a more expensive airline ticket Contacts
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Scammer's website www.travoport.com
Scammer's address 601 Brickell Key Drive Suite 700 Miami Florida 33131 United States of America, Miami, FL 33131, USA
Scammer's email [email protected]
Country United States
Victim Location FL 33418, USA
Total money lost $3,751
Type of a scam Travel/Vacation/Timeshare
Upon their call the following day, additional restrictions were revealed which were not initially disclosed. Furthermore, they refused to allow me to book the selected flights, citing them as exceptionally priced premium economy seats. Travoport then attempted to upsell me a more expensive ticket on a different airline, departing on a different day. Dissatisfied with these terms, I requested a refund, which Travoport declined despite the purchase not being finalized until a ticket was issued, as stated in their confirmation. They offered to upgrade me for an additional $900, an offer I rejected. Despite this, they confirmed a pricier flight, and over the next two days, repeatedly contacted me with progressively reduced offers, still exceeding the original price by over $300, with inconvenient travel dates, baggage and other restrictions on a different airline.
The merchant employed unethical tactics to secure the flight reservation purchase.
On February 2nd, I contacted Citibank Credit Card to initiate a dispute. Despite presenting compelling evidence of misconduct, Citibank's investigation sided with the merchant, instructing me to settle the disputed amount. They advised resolving the matter directly with the merchant, who falsely claimed to have retracted the charges. Nevertheless, the charges persist on my credit card statement.
Both the merchant and Citibank overlooked undeniable proof of wrongdoing. It appears that many others could similarly be affected by this situation, prompting me to consider pursuing legal action.
Scammer's website Www.travoport.com
Scammer's address 1650 NE 135th St, Biscayne Park, FL 33181, USA
Scammer's email [email protected]
Country United States
Victim Location CA 90250, USA
Total money lost $605
Type of a scam Travel/Vacation/Timeshare