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Online travel service booked flight then called to say it costs additional money for luggage

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Online travel service booked flight then called to say it costs additional money for luggage Reports & Reviews (17)

- Bedford, OH, USA
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I was trying to buy a flight to AZ from OH. I chose to use TRAVOPORT because they had the best price. About 30 mins after my purchase went through, i started receiving spam calls to my phone, which I ignored. Then I got an email saying there was an issue with my purchase, asking me to call the same spam call number i was getting to my phone. They told me my flight had restrictions and I couldn't carry a carry-on or a personal item for a 4 day trip. Then after an argument, she tells me to hold on she may be able to help me and comes back to the phone and proceeds to tell me that she can "wave" $50 and I would need to pay just $100. I argued with her saying that I've never heard of suck a thing because baggage have to be weighed at the airport and I know that online travel agencies do not make those kinds of decisions for the airlines. Still confused, I asked to speak to a supervisors. She puts a guy on the line saying the exact same thing she said as if reading from the same script as the 1st person. Then he starts to yell at me because I was not falling for the scam he was trying to pull. I told them no and blocked my card, and reported it stolen, because I felt violated and they still had my information on their website. My card was never charges, although the lady told me the transaction went through and I would see the money come from my account in 24- 48 hours. The fake supervisor said the same thing. After all of that about 2 hours later, the lady called back to confirm that I wasn't paying for the baggage. I told her hell no and she may as well cancel the ticket because I blocked the charge and moved my money to another account, and she told me "ok, I'll just leave the reservation as is". I called the airline and they said there was no reservation or a anything with the "booking ref number" that came with my ticket information to my email.

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- Elgin, IL, USA
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Booked for airline tickets they had the correct flight day and time. Contacted me to tell me that I would have to pay an up charge to bring luggage on the plane and a carry-on. Wanted an additional 350 per person. Called American Airlines had no record of our flight and when I gave them the name of the third-party, they said it was a fraud. Eric called me and threatened me when I told them that I was going to report them and cancel my credit card.

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- Advance, NC, USA
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I want to be transparent here. I wrote this up last week and said that the business's name was Sky Skanner. THIS IS NOT TRUE. PLEASE DELETE THAT COMPLAINT. It was through Sky Scanner that I finally landed on Tarifasodeal. I bought this ticket and got a booking Reference Number. A representative from that place of business contacted me. She wanted to review the restrictions. First, she said that I could not change the ticket in any way. Then she said that my two sons and I could not have any carry-on items or personal items. Then she said the three of us were confirmed for our flight from Charlotte to Denver. However, only one ticket was confirmed from Denver to Charlotte. I ask for a refund. She said she could not do this. I asked to speak to her manager. Both of them had very thick accents. Several times I asked for a refund and the man said for me to be patient. He tried to have me upgrade or change my ticket. Within 15 minutes, I drove to my bank to ask for a stop payment. When the man overheard I was at the bank he took the money. (The banker said he saw the money be taken from my account. Please do not access this business.

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- Calabash, NC, USA
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This company offers cheap flights and then charges your credit card and calls to tell you that your flight is only good for one night and you may not check a bag or take a carry on. When you tell them to cancel, they tell you that your payment has already been processed. Unfortunately, the credit card company isn't much help by telling you that you made the reservation. I did not receive a receipt and the name of the company on my statement was not there. Just said "travel agency." Since I had no receipt, wouldn't you think the credit card company would help? PLEASE DO NOT EVER USE FARESWING!

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- Myrtle Beach, SC, USA
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I booked a flight on the website; when I looked at the carry on and checked bag information, it showed to go to that airlines website. I went to American Airlines and you are allowed a carry on and personal item (within measurements). The next day I called to confirm the flight, and as the person on the other lines went over the "guidelines", they advised I would have to pay extra for a carry on at a charge of $304 additional dollars. Again, no where on their website does it say you cant take a carry on. The representative continued to argue with me, asking me if I understood English. Very rude and very much a scam company. DO NOT USE.

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- Saint Charles, IL, USA
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This company offers flights like many other third-party sites. It is a listed option when you book flights through cheapflights.com upon booking a flight just like Expedia you receive confirmation through your email however, shortly afterwards they send you an urgent email asking you to call their 800 number to discuss concerns before your flight is officially approved. Upon making that phone call, very aggressive customer service agents rattle off all kinds of restrictions your flight entails, tells you you are not allowed to take any baggage carry-ons or personal items on the plane are subject to cancellations changes made by the airline and you’re not allowed to get a refund. They admit they do not include any of this information when purchasing the ticket but you are too understand due to the promotional ticket price. Those are restrictions you incur. There is nowhere on the website where it discusses baggage limitations. They argue with you and try to change your flights and move you to other locations and other times and then give you baggage options, but they do all of this over the phone. It’s the most unprofessional scam I’ve ever witnessed in my life.

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- Tehachapi, CA, USA
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I went online to get cheap airline tickets and was quoted a price of $470 per person. I went ahead and got the tickets but then received an email that Travis the manager wanted needed to talk to me about the tickets. I called Travis and he proceeded to tell me that the tickets were basic and we couldn't have any luggage but a hand bag. I asked to cancel the tickets but he said he couldn't. We went round and round and finally I was like either cancel the tickets or I will just keep them and hung up. I then looked at my credit card statement online and noticed I was charged twice $2821 on my credit card so then I had to call Travis back at FoggyFly and tell him about the 2nd charge and he said yes that is the airline but one of the charges will be taken off. Then Travis tells me that 3 of my passengers will not even have tickets and on stand by and I will have to purchase the higher price tickets for my 3 other passengers. I said wait so I only get 3 tickets for the $470 and he said no the 3 tickets will actually cost $600 something because I was still going to be charged $2600 for 3 tickets so then I said wait a minute I have an email stating that I was supposed to get 6 tickets for $470 but now I am only getting 3 tickets for $600 a piece. He said yes and I told him that is not what I agreed to and I told him to cancel everything because I am not getting what I paid for and Travis told me he was going to charge me $85 per person to cancel and I said for three people and he said no for 6 people but I said wait my 3 other people don't even have tickets and he said but u you have to pay for all 6 to be cancelled and that is $500 + and I told him no. I am filing fraud on him and reporting FoggyFly because they did not give me what I was promised and tried to charge me the same price for 3 tickets that they emailed and said I could get for 6 tickets. Don't ever use FoggyFly, they are scammers.

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Tarifasodeal came up on a cheap flights search.

Supposedly they will send 2 special e-tickets in which on luggage is allowed; have not received e-tickets yet.

Tickets were supposedly with United Airlines from DFW to CZM

To cancel they want another $125 per person to cancel

Person was supposedly Jim Smith but he had a definite Indian accent.

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- Meridian, ID, USA
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I tried to purchase an airline ticket through this website but once the transaction went through, I didn't get any sort of confirmation number or email. They called a few hours later and told me it was a discounted ticket and there were limitations including no carry-on or checked bags allowed. I told them I wanted to cancel and they said cancellations are not possible and only upgrades to first class. I questioned the customer service rep because I didn't have any detail on the flight or confirmation number or anything and he started to be rude and aggressive, and at that point it was obvious it was a scam. I called my credit card company to put a freeze on my card however they stole my personal information including name, address, and DOB.

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- Apple Valley, CA, USA
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So i booked aflight for 1-23-2025 thru 1-28-2025. On Travoport web site. It was $251.39 round trip on alaska airline. Theycalled left message that they needed totalk with me about my flight. My husband and i were on the phone with them. They said your flight does not included any carry on items. After going back and forth. They said they could give me the carryon fee and charge us another $250 ish dollars. We said just cancell the flight they said cant do that.

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- Waxhaw, NC, USA
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I thought I was buying airline tickets. It says Cheapflights on the top of the website, but if you look carefully it says Tarifasodeal lower on the page. After I entered credit card info, I saw it said you could call to see if an upgrade was available. I called and they said I couldn't bring any carry-on luggage or purchase checked luggage, only a personal item. I knew this was ridiculous and I asked for a supervisor. Both people were not American and were hard to understand. Then they tried to see if I could purchase a more expensive flight so that the luggage could be accomodated. I knew it was a scam. I called American Airlines and they confirmed that you can always purchase for checked luggage & you always get a carry-on. They didn't see my reservation in their system. I called my credit card company & the charge hadn't gone through yet, so they canceled my card immediately.

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- New York, NY, USA
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I booked flights for my wife and me from NY to Kansas City at https://www.foggyfly.com/. They called me right after, saying the tickets I booked were "special" and that I couldn't take any personal stuff like a bag. I said that was OK. Then they said my wife's ticket had no seat, and she couldn't fly back to NY on the date I booked. I said that in that case, I would like to cancel my booking. They said my booking was not refundable. (later, I know, I should stop talking to them by then, and call my credit card company right away.) So I was stupid enough to let them scam me and bring the price up for the tickets To make a long story short, later, my credit card company let the transaction from American Airlines go through but found something wrong and blocked the transaction from Foggyfly. Finally, I found out what happened. Foggyfly uses low prices to lure customers to book the ticket (as everyone mentioned here), and then calls customers, threatening them with all different reasons to forget the tickets they previously booked online, at the same time, Foggyfly will find another ticket online plus their overcharge price (hundreds of dollars). I refused to pay Foggyfly's scam, I changed my credit card, and I hope they don't go after me. However, if they do, I will go to court with them. I hope there is an authority there that can go after these people. We consumers need to unite to fight this scam business.

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- Gaithersburg, MD, USA
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I PAY AND USK FOR CONFIRMATION NUMBER AND USK TO ME FOR MORE MANY UP TO 600 FOR TAXES WERE IN THE EMAIL ALL READY VHRGE ALL TAXES A SPICK TO A PERSON HE TELME IF I NOT PAY AXTRA MANY I WILL NOT FLY BAG

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- Middle River, MD, USA
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On September 10, 2024 after booking my flight with FOGGYFLY for $227.40 several moments later I received an email confirmation for my flight which was normal. About 15-20 minutes later I received an email stating they were trying to reach me concerning my flight information and for me to call 1-888-539-5571 and for James Ext411. I contacted the agency immediately asking was everything ok? The operator transferred me to "JAMES" with a far east Indian accent, stating the ticket I purchased was a flight that did not include baggage. I went into a verbal sparring contest with "JAMES" stating there was no verbiage in the ticket purchased explaining the details on that, and then "JAMES" insisted he could fix the problem by upgrading me to a upper Economy status, I replied with a loud "WHAT?!? What exactly are you saying? James then stated he could book me a flight with luggage travel for an additional $198.00. Of course I went into a red alert status, and replied "ARE YOU A SCAMMER?!?" YOU ARE A SCAMMER AREN'T YOU?!?!. James then rattled on in his far east Indian accent "Uh no-no-no-no, you purchased this ticket, I then cut him off and demanded my money back, James responded "Sorry you cannot get a refund". I hung up the phone and contacted Southwest in which I was supposedly booked with through FOGGYFLY and the SouthWest representative stated she did not see any of my information booked. I then called my bank to see if funds were depleted yet and thank goodness not so my bank canceled my Debit Card to prevent possible access to my account.

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- Fallbrook, CA, USA
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We were trying to buy airline tickets via Air Gorilla, but my husband accidentally clicked on Flight Gorilla. They used a third party to book tickets called TravoPort. The tickets we purchased said it was Economy class (we have a printed copy of this). We googled to make sure Hawaiian Air Economy class included a free carry on bag and a seat assignment. We would NEVER book flights with no seat assignment because my husband is disabled and I have severe claustrophobia. We booked the Economy fair and a notice said we would get an email confirmation within 24 hours. This was on a Friday night. Monday morning we called TravoPort to see why we had no email confirmation. A man with an Indian accent answered and told my husband our tickets had no seat assignment, nor did it have ANY luggage. My husband said, "So you are telling me I'm going on vacation and I can't take any clothes?" The man said that was correct...no carry on and no way we could pay to have a checked bag, and we had been sold a Basic (not Economy) ticket. We asked to cancel, but he said it had been more than 24 hours so that was impossible. My husband asked to speak to his supervisor (another Indian accent). Two hours later he was railroaded into paying another $318 in order to "upgrade" to be able to have a carry on bag (still no seat assignment). My husband was desperate to get off the phone by that time and paid that extra amount and hung up believing we had Economy tickets finally. We have received nothing that showed why we paid an extra $318 and we still have Basic class tickets. We immediately called Hawaiian Air, who said even the Basic comes with a free carry on and you can always pay for a checked bag so that was just a blatant lie by the TravelPort Rep from the get-go. Hawaiian Air has been no help because we didn't book directly through them, and our credit card company said because we gave them the credit card number they can't help. That just seems wrong. Clearly this was fraud. I also looked up TravelPort on a review site and there were many people with the exact same story as we had (most entitled "Scam" or "Scammers"). We do have paperwork showing it said we were getting Economy tickets from the beginning, and that all we ever received was Basic, but no one has ever asked to see the proof.

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- Ocean Springs, MS, USA
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We purchased United Air ticked from Tarifasodeal.com for 889. After we finished with the web site purchase, Tarifasodeal immediately call us and stated that we are NOT allowed to have any checked bags or carry-on luggage including a purse. However, they would gladly upgrade our ticket for an additional 1700 dollars. This hard sale to upgrade continued for 20 minutes, they continued to offer different deals for a lot of extra money. The also refused to cancel the tickets. Eventually, since they did not actually process the payment yet, I called the credit card company, but they would not prevent them from charging our credit card. We actually had to Freeze the account so they can't charge the card. Tarifasodeal is a scam company with many oversea people working there. Very strong accents and hard to understand. I recommend nobody uses this company.

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- Lake Mary, FL, USA
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I booked flights through Travoport for $2000. The following day they called me and said that those flight had restrictions including not being able to add any bags to the trip. I confirmed with American Airlines (the carrier for the trip) that it was not possible to not being able to add bags with them. I called Travoport again and they told me that I must have upgraded to a $3500 flight instead of the $2000 and that I could not cancel my booking with them. After I was directed to the manager I told him that they were trying to scam me and they hung up on me.

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