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Online travel service called back after reservation claiming flight was no longer available; tried to upsell to a more expensive ticket

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Online travel service called back after reservation claiming flight was no longer available; tried to upsell to a more expensive ticket Reports & Reviews (3)

• Nov 14, 2024
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they advertise cheap air fare. They don't send you tickets until you call them up asking for it. When they answer they say, the fare you booked is not available anymore (it is still up on their webpage to attract more customers) or these tickets don't allow any luggage or any other excuse. They say the tickets are nonrefundable and you are already soft booked with them but they send do reservation confirmation and there is nothing that we can do.. they got the money and we got nothing

I have reached to their web site through a regular search and unfortunately, after I went through the payment I found out that this is everyone's story and that they are scammers.

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- Hilo, HI, USA • Sep 21, 2024
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Advertised airfare of $543. I called to verify the flight information, baggage allowance. After I initiated payment with credit card I received a notification that my booking was in progress, with number 34570. A half hour later I was advised, by telephone, that Japan Airlines had not approved my booking. However, I was advised that my payment of $543 could be applied to

a regular airline ticket costing $1190. I asked for either a refund or cancel my credit card payment. I was told there are no refunds issued, and the only way to apply my payment of $543 was

to purchase the $1190 fare. I ended the call and immediately notified my credit card company.

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• Jan 26, 2024
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Selling flights then calling to say they are no longer availability then upselling to more expensive flights. False advertising

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