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Online travel service said it costs additional money for luggage

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Online travel service said it costs additional money for luggage Reports & Reviews (3)

- Holley, NY, USA • Feb 18, 2025
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My elderly mother booked a round trip flight with the company. When she called to confirm she was told she would have to pay extra if she wanted to bring a carry-on or a purse. She agreed as she needed some way to transport her belongings. They told her it would be approx. 650$ to add on a carry-on. She paid. When it came time to return she had not received a boarding pass. She called and was told it was being held as she needed to give them more money. She explained she already paid the additional fees. The woman claimed she owed more and would not release her ticket without more money. I took over the call and said that they were scam artists trying to swindle an elderly lady. I asked to speak to a manager and sked for the woman's name. I was given a false name, Rose Brown #127. After this the woman with the thick Indian accent claimed she could not transfer me and gave me a to American Airline. She refused to give me any contact info for management. Eventually we got in contact with the original operator Blair Martin who had processed the previous payment and she received a boarding pass. The woman was clearly from a foreign country trying to extort elderly people. She gave false names and numbers to attempt to hide this. My mother was being extorted in an attempt to fly home. They need to be held accountable.

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- Morehead, KY, USA • Feb 10, 2025
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I booked a flight with them cause it was cheaper then they tell me i cant take anything with me and they told me i owed more money for my ticket so i canceled cause i figured it was a scam and they charged me 200.00 for canceling so now im out over 400.00 they are scammers and people need to know.

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- Hollister, CA, USA • Jan 20, 2025
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I bought an airline ticket for $223. Got an email the next day stating to call them because there was a problem with my ticket. He told me there was no personal item no carry-on and no check bags. I said that wasn’t going to work for meand that it was not in the description when I bought the ticket. I told him to cancel. He said he could not without keeping the $223. This man was very hard to understand. I had to ask him several times during our conversations to repeat himself and even asked if I could speak to somebody else because I couldn’t understand him, but he said he was the one handling this.. I expressed to him that I am going to be gone for three weeks and I am going to need to take luggage. He said he could upgrade the ticket for $285. I said well I have no choice because he won’t give me back my money so I have to pay more to Get baggage. He ended up charging me $285 on top of the $223 and to top it off I still didn’t get any personal item carry-on or checked bags. I called back, asked to speak to a supervisor. He began to tell me there’s nothing he could do and I told him what happened and he didn’t care. The only thing he offered was $95 off the next time I travelto which I declined because I will never travel through them again. I had to pay another $130 fee to add baggage to my flight.. that is over $600. They give you someone to talk to that doesn’t speak good English and so very hard to understand it’s frustrating. They provide false advertisement. They make you spend more because they don’t offer refund . Then you don’t even get what you bought and paid extra for. Total scam and it seems that’s just too bad for me and they get away with doing business like this

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