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Original Pajamas

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Original Pajamas Reports & Reviews (29)

• Dec 10, 2024
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This website is a total scam! I ordered 13 pairs of pajamas for my ENTIRE family, and never received! Tracking is crap and useless and get no responses to emails! Now my family is left without pajamas for Christmas! Websites like this should be taken down!

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• Dec 08, 2024
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The company is using details and images of actual products from US companies to sell their counterfeit crap. They do not have a license to use the photos of the models or the products. The reviews posted on the site are fake.

They are using images and details from reputable USA companies to sell their counterfeit crap.

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• Jul 19, 2024
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Makes every other legit small business suffer because of their dishonesty. Cheap crap made in China, improper sizing, defective merchandise. Buy with them and you lose….

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• Jun 05, 2024
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Bad quality garments not reflective of the description.
No refund for product over 15% of original price paid.
Multiple emails excusing themselves from merchants obligations.

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• May 23, 2024
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I came upon this company and ordered two pairs of pyjamas in large size. The product that came was not even big enough for a 10 year old American child. I contacted them immediately about returning the product and never got a response for four days. When I got the response the return address I got was to a chinese address
A11, Building 6, Xingyue Zhihui Park, No. 1299-88, Jiasong Road, Huaxin Town, Qingpu District, Shanghai
Zip code 201708
Eric Peng
phone number +86-18003976226

I contacted them back asking for an US address and have not gotten a response. I am going to contact my credit card company and see what i can do about this. This company is some chinese company scamming people.

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• May 03, 2024
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Ordered 2 x owl pyjama sets for a friends birthday (her favourite animal is an owl). They sent me a flamingo set and a cat set instead. Contacted them and they told me that when an item is out of stock, they send a 'colour/pattern variant'. No where on the website is this stated. I expected to receive owls and I received something completely different. What I received was NOT what I ordered. They refused to refund me as it 'goes against their policy' and offered me a 10% refund on the items. It is false advertising to advertise a product, but then send something different! At no point was I contacted about the lack of stock of the owl Pyjamas, they just picked something at random and told me to deal with it. Dealing with customer service has been a nightmare as every email they have sent has been a generic email copied and pasted. What a nightmare! Do not waste your time or money on purchasing from this company. I am now stuck with two sets of Pyjamas that are useless as I cannot use them for the birthday gift they were purchased for.
Incorrect product received and inability to return
Incorrect product received and inability to return

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+2
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Scam! Product never shipped when it said it would and received the wrong items. Not even close to what was ordered. Tried to contact them. Phone doesn’t work and email just gives you an automated response.

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+2
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It took 5 weeks to get my shipment. The pajamas dont fit and I have been trying to call and email for several weeks with no reply. Their refund policy says to email them with order number and they will send directions on how to return but no response.

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+5
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This website says fast shipping and 24 hr chat. No one answers emails and there is no chat. I ordered a month ago and it says fast shipping.still do t have it. Looks like it’s from New York but it’s china.

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+4
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The size medium pj’s are ridiculously small and I cannot find a way to reach the company to return them! I found an email online but just got an automated response and no help. I can’t find a customer service number anywhere! What a scam! Also the shipping was not quick at all- took 8 weeks to get the pajamas!
Original Pajamas is a scam!

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+3
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Please do not purchase anything from this company! I bought 3 pairs of pajama pants for my girls on 4/3/23. The phone number listed on the website is a NY area code, so I believed I would receive the items in a timely manner. Nearly 2 weeks later, I received a tracking code from China. It took another week to receive my items, far later that the website indicates and too late for my purposes. The quality is terrible and due to their delayed arrival, I have been trying to return them and get a refund. The phone number goes directly to voicemail, and no one returns your call. I have attempted to email them on 3 separate occasions and no one has responded.
I wish I had seen this site earlier. For the previous posts, I too, tried to file a complaint with BBB, but they will not allow you to file without an address (of which there is none on the website). I filed a complaint with the Federal Trade Commission. It is looking very doubtful that I will be able to make a return and am out $100.

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+4
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Like everyone has said, the site looks legit and is connected to Shopify so seems honest, but the phone number goes straight to voicemail, their Instagram is fake and unmonitored, and no one returns any emails or inquiries through the direct form on the website. Been weeks since I ordered and no update on my order or on any of my outreach.

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+4
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I ordered a pair of PJ's about a month ago. They finally came after I told them to cancel the order in an email. They were the wrong style. I get plenty of adds and offers from this company but no response to emails. Their website makes it impossible to start a return.

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+2
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This company looks legit on-line but it is a total scam. I ordered pajamas many weeks ago and heard nothing, except for a "tracking" email with a link to a Chinese tracking company that is worthless. They do not respond to emails. Total scam company - DO NOT USE!

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+4
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I was able to get my fund recovery with the help of LF res cue • org other. Help me restore that which I lost

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+2
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So, my order finally arrived after phone calls and follow up emails. However, the merchandise sent to me is absolutely CRAP and certainly not worth the money they basically steal from you! I will be contacting the Better Business Bureau and reporting this site. It’s unfortunate that this website is scamming others to get rich! But keep posting folks because collectively we can bring them down. I’m going to post on every social media platform that Original Pajamas is a SCAM and will post pictures of the HIDEOUS merchandise!

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+5
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The title of my report says it all. I ordered two pairs of pajamas. They took awhile but did arrive. However, they run 1-2 sizes small when compared to U.S. sizing. Their return policy states that customers should email to get an authorization, then return within 30 days. I emailed 5 times to begin a return, but no response. The same happens when I submitted a question via the contact module on their website. SCAM.

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+3
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I finally got a tracking number for my order. Can't believe it. So my earlier complain is wrong now.

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+1
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It's been forever since I ordered my pajamas. I finally after two weeks of email and texting and calling;; I finally left a message and a email that I will resort to Calling the BETER BUSINESS BUREAU. and take it from there. I will tell anyone reading this to tell them that you will call the BBB like me. Just wanted y'all to know. Hopefully someone will respond to you. Tomorrow I will be calling the BBB . I'VE done it before on sites and they better get it fixed because it seems to me that you have to threaten them to try to get a answer. I hope this review will help anyone who has this problem

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+2
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I can't get a hold of anyone who can be tell me if they are being shipped to me or do I need to cancel my order? Please get back to me or I will turn it over to the BETTER BUSINESS BUREAU. TERESA MELLETT [email protected] seems to be like a scam. I see online where other people have the same problem. This is not funny. I am on Disability and can't afford the loss. Please get back to me ASAP . Thank you very much Teresa Mellett [email protected]

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+2
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2740 Slough St., Mississauga, ON L4T 1G3, Canada

Phone:
+1 (315) 257-6103 0 0

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 originalpajamas.com

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