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Originalmuddymat.com

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Originalmuddymat.com Reports & Reviews (1)

- Matthews, NC, USA
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My order was placed on 12/4/22. The website doesn't allow you to review purchase summary before submitting so I was charged for several things I was considering. I emailed them immediately asking for a refund on all but 2 items. After 3 days of them offering deals I accepted 30% off my whole order with all items just to get our order shipped. On 12/21 I still hadn't received the order so I emailed twice with no response. My husband gave it a shot and heard back on 12/25. The response was "Due to a huge increase in order volume we receive this Holiday, our main warehouse got backed up in fulfilling all the orders on time. But to resolve this and make sure you get your order in time for the Holiday, we rerouted the fulfillment of your Muddy Mat order to our new warehouse facility. Since our main warehouse is completely backed up due to huge volume of orders this Holiday. You should be able to receive your updated tracking within 24-48 hours from today." By 1/3/23 we still hadn't received tracking or the product and when confronted again today they continue offering deals instead of tracking information or a refund. I do not believe they have the product we paid for and want to report this fraudulent company.

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