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Passport

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Passport Reports & Reviews (7)

- Williamsburg, VA, USA • Aug 13, 2024
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My son was applying for a passport and did not know he needed to go to a government site. This web site appeared near the top of his search results. He filled out an online form with his SSN, physical characteristics and other personal information. He thought he was submitting the application for a passport, he paid the fee and then was sent an email with a link to the fillable PDF form with instructions to send the application through an official government site. He then realized he had just paid for something of no value and provided personal information. My main concern is what will happen to the personal info. When I called the customer service line, the rep said that they can't see the data and once the link expires, the data goes away. But I work in IT and I do not believe that is true. The site does state in fine print what the service is that they provide, so they are not scamming per se, just misleading people who don't know better, getting money for nothing and doing who knows what with the SSN and other personal info. Again my concern for myself and for other consumers is the collection of PII and whether they can store it and use it.

BBB Notes as provided by the FBI: 



WHAT TO DO IF YOU ARE A VICTIM

If you are a victim of an online shopping scam, the FBI recommends taking the following actions:

• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.

• Report the activity to the online payment service used for the financial transaction.

• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.

• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.

If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.

 

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- Newport News, VA, USA • Jul 22, 2024
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I completed the forms to renew my son's US passport. I provided our address, his SSN and his expired passport information then entered our credit card number.

BBB Note:  According to the company's website, they are not affiliated with any Government Agency.

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- Chesapeake, VA, USA • Jul 20, 2024
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My wife recently sent in paperwork for a passport renewal and we got an email today which wants us to pay more money to “complete” the passport process. Also offering passport insurance and expedited processing for extra money.

BBB Note:  According to the company's website, they are not affiliated with the US Government.

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- Williamsburg, VA, USA • Feb 16, 2024
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Trying to get passport renewed. Didn’t realize that this was being filled out on a non government t website. Immediately contacted for refund, no response yet. Concerned about identifier information including passport number, DOB, parents names ect…

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- Hickory Hills, IL, USA • Feb 01, 2024
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I went to this website with intention to renew my passport. I provided this website with a lot of personal information including social security, address, date of birth, phone number, email, gender and physical characteristics.

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- Chicago, IL, USA • Dec 13, 2023
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There was a website at the top of the google search for the keywords "Global Entry", which turned out to be an ad. The website had all the application information required to fill out the Global Entry application (passport, drivers license, addresses, employment history, name, date of birth, phone, email, and credit card payment info). They claim to be a service that helps you apply for Global Entry, as one of the "trusted partners" for the government agency. My credit card company flagged it as fraud and the payment was declined, however they now have all my personal information.

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- Chicago, IL, USA
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It was a passport expediter website where I thought I was paying for a service to report a lost passport and get a new one. But I ended up paying for a service that gave me nothing in return, and I gave out my Social Security number.

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