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Patient Help

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Patient Help Reports & Reviews (1)

This company calls my mother 3-4 times a day. A recording comes on explaining that there was a report that someone in the house reported issues with pain and they are working with Medicare to get us the brace that we need to alleviate the pain. It is urgent that we speak with them, this is the last time they are contacting us (if only!). 1 to speak with agent, 9 to be removed from list.

The first 5 or 6 times my mother hung up, then attempted to remove our number from the list by pressing 9, then when it we determined it was same company calling us multiple times a day, I decided to hit 1 to speak to an agent as it is becoming a real annoyance.

When the agent came on the phone, she read her speech (above) and then said, what issue are you having. I explained since she called me, she must have the information. She said she had to confirm it was my mother by asking for Medicare number. I said, this is her daughter, I am POA for her and am trying to help her. The woman was very insistent that the doctor wants us to have the brace for the "unknown" pain that they received a report on. Knowing immediately that this is a scam, I tried to play along to get more information: "I said are you actually calling from Medicare? She said "No, they are a representative that works with them." I asked for her company name, took 3 direct questions before she answered "Patient Help." I said, "oh ok that sounds familiar, let me call her doctor and confirm that it is something she is recommending for my mother. Give me a number that I can call you back" Instead of giving me a number, she said, "well what number came up on your phone?" I said "Anonymous" "oh... ok, wait a minute 1-888-224-0915"

Needless to say, the number is a fake, just goes to a fast busy. Very coy about giving information out so hard to track them down. Total scam - remember NEVER give your medicare number, social security number, birth date or bank information to ANYONE!!!

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