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Patricia's Petals

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Patricia's Petals Reports & Reviews (97)

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TERRIBLE! They pose as a local florist but they are not at ALL. I ordered flowers for a friend for a death in the family and after 3 days of back and forth with their customer service which you can tell are not even in the country... I would just continue to get hung up on and given no answer. They will not give you your money back even if they tell you they will, it will never process and then they won't answer the phone. DO NOT USE THEM!

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ordered and paid for flowers they were not delivered, was an argument via email to get this resolved, they disputed flowers were not delivered

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I ordered flowers yesterday morning to be delivered to a hospital in Stone Oak Texas for the birth of a baby. The flowers were never delivered so I called later in the day some gentleman with a foreign accent answer the phone put the phone down said he was going to go check but I heard dogs and kids in the background he never came back to the phone so I disconnected the call and called back and they didn’t answer. So I sent emails and kept trying to call the next morning when I finally got a hold of somebody they said they were calling the delivery driver to see where it was delivered. That was hours ago and I did call numerous times since then and they say we are checking in the delivery. No call back so I disputed the transaction with my bank. I also asked where they are located in Stone Oak and they told me they couldn’t give out the address.

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A friend of mine was visiting Portland Maine and it was her birthday so I wanted to send an arrangement to her hotel. The language on their webpage would lead you to believe they are local but they are not:

Patricia’s Petals is a family-owned and operated business that has been building long-term relationships with the community for just over 25 years! Patricia has grown the business from a small-town flower shop to a nationally recognized florist because of her attention to detail and timely deliver

before I ordered I called them to ask where they were located and the person said they are local. They sounded like they were in a call center in another country but I did not want to be prejudicial so I asked "Are you located in Portland" to which she replied "Yes Mam". And I said "where are you, it sounds like a call center" and she said "I am at the local store ma'am". Ok so i went and placed an order on line. Then proceeded to call back the 800# to be sure it was rec'd and to be sure the flowering basket I had ordered was in stock for delivery today and the person told me "the florist will call you if there are any problems" . Within 30 min of ordering I rec'd a call from the same 844# and nobody on the other end when I answered. So i called the 800# back and the informed me that "due to supply chain issues they could not fulfill my order". This time it was a male also with a foreign accent and I asked where he was calling from and again evasive. They sent me an email that i would get my refund within 3-4 business days. I immediately went online to dispute the charges with my bank and locked by bank card.

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Ordered two large arrangements due to recent death. Received two small table displays, even the vases were not equivalent to displayed website pictures. I called them, was offered a $40 refund for a $200+ order. Insulting!
Flower delivery
Flower delivery
Flower delivery

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Patricia's Petals advertises free delivery. I made a phone order. As they read me the charges I heard $30 was being added for delivery. I reminded them that it was supposed to be free; I got a dismissive answer that there was a charge. And the price for what you get is quite ridiculous. The flowers I got did not measure up to the photo in the online ad. I paid over $100 for a pitiful looking little vase of flowers with very few roses. I thought I was buying a bouquet of mostly roses. I will never go there again.

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This company is not located in South Carolina or anywhere near where they say. It is a third-party seller (overseas!) that is just an online order taker, they try to find any florist they can to place the order at the cheapest rate possible and charge you ALOT of money. Do not order from them! Call your local florist directly and don’t get scammed like I did. They called me back to tell me that they had “no flowers” when in reality no one in that area will do business with them. I was lucky enough to be refunded. Awful people!

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I ordered a.Sympathy flower basket..they could not get anything right. They finally sent an email receipt and it was for a Birthday bouquet for someone in TX. When I saw the $93 arrangement at the visitation I was furious! It looked nothing like the picture...even the wrong flowers and plants that I requested. I would be ok with different plants and flowers but these were wilted, and skimpy for 93 DOLLARS . Plus it had drooping flowers and brown broken leaves. I am not a complainer but this is a incompetent and pathetic so called florist. Lesson learned. The one I ordered and the arrangement they delivered see pics below
Horrible experience
Horrible experience

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SCAMMER! THE WEBSITE LOOK TOPNOTCH FLORIST BUT DEF A SCAM

THEY DELIVERED THE WRONG ITEM! THEY CHARGED A HUNDRED DOLLARS FOR A CHEAP ROTTEN FLOWERS!
THE UGLIEST ARRANGEMENT I HAVE SEEN!

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Where do I start? We had an employee pass away. The flowers they delivered looked like a child made the arrangement. The flowers were 6 different kind of flowers all of not matching. I called customer services and complained. They asked me for a photo. I was in a church for a funeral and didn't bring my phone. I was told several times I needed a photo of their work? Are you kidding me? They don't know what arrangement they made? I then called my father he was still at the burial site. He snaped a photo for me and I emailed them the disgusting flowers.
Patricia's Petels then emailed me saying I agreed to the designer's choice because they ran out of flowers. So, they run out of flowers and throw whatever garbage they have on hand to make funeral arrangements? Needless to say this place is a scam! They should be embarrassed and ashamed this is the kind of work they provide.
Don't buy from this place! There work is garbage not worth $320.00.
Scammers!!!

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Patricia's Petals is an online order gatherer. I'm a florist, and they call me to place orders for customers. Today I happened to engage them in conversation by accident. I usually refuse their call. They asked for specific flowers in a specific vase, then when I didn't have what they were looking for, they asked for anything in the colors in any vase. If I delivered that to the customer, I would get the complaint! PLEASE call your local florist directly! Deal with a shop who does their own orders without farming them out! Check the reviews! If you deal with an online order gatherer, and they are able to fill the order, part of what you are paying goes back to them, and not the local florist who makes the order. That means the local florist has less $ to put towards YOUR order. PLEASE, check reviews and shop local in the area you want to deliver to. It takes no more time to call a local florist than to call Patricia's Petals or other order gatherer. Thank you for reading this! I've included a picture of what a trained florist, me, can do!

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Avoid this florist at all costs! I ordered flowers for a friend recovering from cancer surgery. They first called to say my order would be delayed 3 days because they didn't have the flowers available that I chose. The finally delivered and it was an entirely different bouquet. Not a single flower variety from the bouquet I bought was included in what delivered. When I requested a refund or the correct bouquet delivered they informed me their policy allows for any substitutions they want.. so you will pay $75 for whatever they feel like sending.. what a joke!

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First is what I ordered. Second is what was delivered.

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What a rip-off! They are not located in the community that they advertise! What they send out is a disgrace! It was sent following the loss of a loved one, and I was so embarrassed to see what was sent.
I hope that no one ever gets cheated the way that I was by them!
Do not use them!

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Don’t use this outlet for anything! I ordered roses 3 days prior for Valentine’s Day to be delivered at my girl’s friend’s office. They text me in the middle of the day (valentines day) to tell me they won’t make it! Are you kidding me?!?! STAY AWAY!

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I contacted this shop 2 weeks before Valentines Day asking about white roses. I was told no problem and was placed on hold for 25 minutes before hanging up and ordering 2 dozen red roses via their website. At 7:05am on Valentines Day I get a phone call stating they cant deliver the flowers I ordered and will be refunding my money in 3-5 business days. Other than an event they are providing flowers for, this is the single day of the year they should try to get it right. EXTREMELY disappointed, as it's not a "COVID Staffing" nor "supply chain" issue, just poor customer service. Checking their website, and they are still trying to scam people into placing an order today-stating free delivery. I'll NEVER order from them again!

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I ordered a dozen roses from Patricias Petals for delivery to my significant other on her birthday. They accepted the order, responding via text message within a day or two. This first text addressed me as “love” and stated that they were checking in on my recent order. At that time, the subject order was not scheduled to arrive for nearly 2 weeks.
The next I heard anything about the order was another text message, late on the morning two days prior to the orders scheduled delivery. While the second text properly addressed me by name, it also claimed that Patricia‘s Petals was trying to call regarding my order. Any attempt to call me could only have been on that same phone number, and my call log showed no such attempt. Amidst the grammar errors, the text proceeded to cancel my order, blaming their “suppliers and wholesalers “, stating that “we are experiencing supply chain issue.”.
Later that same day, I ordered virtually the same arrangement from Ava’s flowers. They accepted and filled the order, delivering it within approximately 48 hours (on the requested birthday),Without any supply chain issues.

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I ordered flowers for my family and when they sent me a picture of the flowers that were delivered for Christmas, I almost fainted. I paid over $100 for some daisies and 3 roses and filler. I called them and they wanted me to send a picture. WHAT A RIP OFF. SCAM SCAM SCAM.

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I ordered a casket spread for my grandmother's funeral. I told the person who had taken my order several times that the funeral started at 11:30am and that the flowers needed to be at the funeral home at least an hour prior. I also asked for the flowers to be blue in color because the casket was grey and my grandmother was wearing blue. The funeral had started and the flowers were not at the funeral home. I had to step out to call them. The floral shop had no idea where the flowers were. They told me that the driver was enroute. Nearly one hour into the funeral, the flowers arrived and they were all pink. I was very very disappointed.

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We did an online order for our coworker whose mother had passed away. The flowers never showed up. We called to inquire why, they said they ran out of flowers. Are you freaking kidding me. We were never notified about any of this. How can a company like this still be in business. This is a sensitive time for someone we care about and no flowers showed up. I REPEAT DO NOT USE PATRICIA'S PETALS

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Wish I had read these reviews first !
These folks represent as a local florist. THEY ARE NOT.
They're a call center located in Florida. Take orders and send them to the local florist for an outrageous "courtesy fee" (about $20 on a $50 order). The local florist may not even carry what you ordered ... read the substitution policy !
When it's time to send flowers FIND A LOCAL FLORIST IN THE DESTINATION CITY AND CALL THEM DIRECTLY !

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DO NOT USE THIS COMPANY! They represent themselves as local but they are not! I ordered a large funeral arrangement for $170. It was half the size, was missing irises, gladiolas, the lillies were buds-nothing open, and they used red carnations instead of roses. They had 2 days to deliver and after calling 8 times they delivered 15 minutes before the funeral service! And they left it outside because they said they were too busy to take it inside! Such an embarrassment. I had to text my cousin whose mother died that the flowers from her only surviving brother were outside. These people are horrible and don't care about any customer. DO NOT USE THEM! December 11, 2021

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