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Paul-richard.com Reports & Reviews (1)

- Saint Charles, MO, USA • Dec 09, 2024
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The http://Paul Richard website - about Paul Richard appears to be 65-year-old Caucasian man that is closing his leather shop and willing to sell his $400 handcrafted bags at a heavy discount in order to close his business. After I order the Salzburg backpack, I started tracking the delivery when I didn't receive the order in the 10 days maximum noted on the website. I suddenly found the order was being processed in China. I cancelled the credit card payment and sent an email to Paul Richard cancelling the order that same day. A few days later I received a delivery, which I opened to find a cheap machine sewn bag worth about $30. I was in email contact with Paul Richard company and told them I would return the bag to their Chicago warehouse, as it appeared on the delivery tracking, the bag had been there for several days. The company responded that they would provide me a 25% credit on my card. I went back and forth several days with a limited English speaker who kept wanting to provide me a credit on a charge I stopped payment on. I verified that my credit card company returned the money to my account. Their last offer was a 50% credit if I would write a 5 star review and send it to them. I told them I was filing a complaint with the FTC, FCC, and Facebook. Facebook immediately responded that they would not remove the posts. So, I decided to file this complaint.

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