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Paypal Imposter - Tech Support - Wire Transfer Scam

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Paypal Imposter - Tech Support - Wire Transfer Scam Reports & Reviews (1)

- Dobbs Ferry, NY, USA

The email from PayPal said there was suspicious activity on my account – a $539 purchase I did not make – and it directed me to call a 1-888 number. Before calling the number, I googled “PayPal customer service phone number” and the same number came up. Then I logged on to my PayPal account, and actually saw the suspicious charge on my account. I also cursored over the email address to see if contained odd characters, but it read “PayPal Support”. So when I called the 1-888 number, I had every reason to believe I was speaking with a PayPal representative.

That rep told me they would reimburse me, but because the charge was over $500, his manager, “Mike Banning,” had to handle it. Mike told me to speed the transfer of money back into my account, he would do two transfers from PayPal’s bank – one for $410.16 and the other for $128.84, totaling $539. I allowed him to remote into my laptop to fill out the first transfer document, which I e-signed and submitted. Within a few minutes, he said he’d received a confirmation, which he brought up on the screen. Instead of $410.16, it said that $41,016 had been transferred into my account because I’d typed a comma instead of a period in the number. (His ploy was to blame me.)

But then, without giving him access to my Chase online account, he brought up my Chase online banking dashboard, showing my correct mortgage balance, credit card balance, and a checking account balance of $92,000! I already had $51K in my account, so it was evident that the $41K deposit had been made.

He then instructed me to go to Chase to wire the money back to PayPal’s bank in Hong Kong. He also warned me that if I told Chase employees that I was correcting a PayPal mistake, that they would suspect fraud and would freeze my account for 30 days. This was just prior to Christmas, and that could not happen. So I did what he told me.

In retrospect, if only the Chase employee had said, “Let’s take a look at your checking account balance together,” I would have immediately seen that there was no $41K deposit, and this whole thing would not have happened.

The night of the scam, I had a feeling something wasn't right, so I called Chase's fraud department and my fear was confirmed. I said to the Chase rep, "Tell me what I need to do to ensure that the money does not reach Hong Kong." I left that conversation believing that Chase had all the information it needed from me to recall the wire. I then filed a report with the NY office of the FBI and the Hong Kong Police Department.

Unfortunately Chase did not issue the wire recall until December 17th, and on December 23rd, the FBI agent handling my case emailed me to say that the money had been released from the Hong Kong Bank to the scammer. The agent also said unless the Hong Kong PD released information to the FBI about the person who picked up the money, there was nothing more the FBI could do.

Chase will not reimburse me because I authorized the wire transfer.

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