PcFix Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for PcFix, help other victims by adding it!
Scammer's address 145 Park Avenue Fl 39 NY NY 10015, New York, NY 10015, USA
Scammer's email [email protected]
Country United States
Victim Location VA 24502, USA
Type of a scam Tech Support
"Ivan" was the "finance" person, and I went ahead and used credit card for the "lifetime security" and promptly received an email with the invoice. (I had assumed falsely all of these conversations were with Apple, however found out later the company was PcFix with no connection to Apple). Next I spoke with the tech, "Satyendra Singh" who installed the Malware, cleaned the computer, then removed the Malware app. When I informed my son, he called Apple to see if the PcFix was part of their services, and we were informed it was a scam, and not related to any of their services, nor is it how they do business. In further conversations with Apple, the consensus was this is probably a legitimate company, however with highly unethical advertising practices under the guise of using reputable companies' names to prey on unsuspecting folks. When my son called PcFix to cancel the service, he was told the billing office was closed until 5/27, and that phone call would be made from that office on 5/27 to us re cancellation.
Contact with the billing office on 5/27: "Austin Paul" stated there would be a service charge of $199.99 since cancellation of "lifetime security" was made within 30 days, and it was in the "fine print". I was never informed of that verbally, nor was it on the invoice. In an email re the refund, there is no mention of the $199.99 charge, however my son was told by "Austin" it needed to be paid within 30 days unless Apple contacts them with a document on Apple letterhead stating that PcFix is indeed a scam. We have been in touch with Apple customer service department several times, and they have been most helpful in ensuring the computer's safety. One thing to note, is the computer does not need such expensive "protection" as PcFix portends, thus false information is being given. Apple stated a document for PcFix is unnecessary since credit card cancelled, and to not be intimidated if PcFix makes further demands for money.
Under ? below re "scammer attempt to take money", yes, I willingly chose to purchase the "lifetime" protection, however since then, once informed per Apple it was a scam, have notified the bank, so no charges will be made. I have also notified the bank of the potential $199.99 that may be charged by this company.
In hindsight, I should have taken a picture of the "Warning" screen that popped up which initiated all of this chaos. Thank you for investigating this.