SCAMPhone Case Whiz Phonely (HK) Company Limited Takyuet International Reports & Reviews (1)
Phone Case Whiz Phonely (HK) Company Limited Takyuet International Contacts
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Scammer's website www.phonecasewiz.com
Scammer's email [email protected]
Country United States
Victim Location IL 62711, USA
Type of a scam Online Purchase
Initially, a customer service form was filled out on the company website stating the incorrect phone case had been sent. On 8/15/24 I (the buyer) sent an email to the company stating that this was the 2nd request asking for help with the wrong phone case being delivered and included pictures of the wrong case that was sent and requesting the correct phone case be sent immediately. The company's representative sent a reply 8/16/24, saying, "Hello. Thank you for your email. We are sorry about this. We will request warehouse to send you the item you ordered. Thank you. Rin - Customer Service."
After that, from 8/17/24 to 10/12/24 numerous emails were exchanged with Rin and Milky. None of these resulted in the sending of the correct phone case. All that was ever said by the company's customer service were excuses stating, "they were working on getting the correct phone case shipped", "they were sorry and truly appreciated patience and understanding", "once an update is available we will update you accordingly," etc.