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Playstation.com Reports & Reviews (1)

- Clayton, NC, USA • Dec 26, 2024
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MY MOTHER AUTHORIZED HER GRANDSON TO USE HER DEBIT CARD ON THE ACCOUNT. THERE WERE A FEW PURCHASES WITH HER CONSENT. AFTER REVIEWING THE ACCOUNT AND THE TRANSACTION HISTORY THERE WERE PLENTY OF UNAUTHORIZED CHARGES FROM THAT SAME CARD ON DAYS WE WERE NOT HOME AND MY SON WAS NOT USING HIS CONSOLE AT THE TIME. I PROCEEDED TO CALL SONY TO REFUND MY MOTHERS ACCOUNT AND TO DISPUTE THE CHARGES. THEY ATTEMPTED TO BE HELPFUL IN THE BEGINNING, BUT AS THE CALL CONTINUED THE CUSTOMER SERVICE OPERATOR RUSHED ME OFF THE PHONE AND TOLD ME I WOULDNT RECIEVE THE REFUND AND WOULD NOT EXPLAIN WHY. I ASKED FOR CLARITY AND THEY HUNG UP ON ME. I ASKED FOR CLARITY OF THE TRANSACTIONS AND WAS SURE THEY DID NKT CKME FROM MY SON OR ANYONE IN THIS HOUSEHOLD. THEY ARE QUICK TO TAKE MONEY, BUT NOT QUICK TO HELP A PAYING CUSTOMER WHO SPENDS PLENTY OF MONEY WITH THEIR COMPANY. THIS EXPERIENCE WAS BEYOND RUDE AND UNHELPFUL.

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