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Posing as Apple support

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Posing as Apple support Reports & Reviews (6)

- Crystal, MI, USA • Jul 01, 2024
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I was calling for Apple support on an Apple Watch. My father has dementia and we’re trying to use Find My iPhone to better track him. The man told me that I needed to go through this process of getting a gift card. So that we could purchase an app to help us. When we went through the second time because the first time was supposedly invalid I realize that he was probably a scammer. I hung up immediately and called my credit card company to report a fraudulent charge. I was able to redeem the hundred dollar card , but not able to redeem the $200 card from the iTunes Store. I’ve been on the phone with Apple and they tell me they can’t do anything about it. Capital One is currently working on the scam, but I’m not sure what will happen as a result. Apple says that the money has been redeemed from the gift card. But it does not show up in my account. I did not give the man any Identifiable information aside from my Apple ID. He did use imperious desktop which I had just been through a process with iPhone where they were able to look at my phone to help me try and find my dad. So I thought it was the same process.

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- Ada, MI, USA
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This company advertises that it is Apple support. It had us download an app where they could access our phone saying that they could access my phone in order to unlock my daughters phone. When they attempted to go into my. Apple wallet, o knew it was a scam. Beware!!

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- Fife Lake, MI, USA
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My daughters screen carxked on her 3 month old phone from Apple. I looked on the internet to speak to someone about the cost to ix or i it was still under warranty. I find it easier to talk with some so I looked up a costumer care number for apple At that point everything looked legit. When I called I spoke to a woman named "Jane" she even gave me a id number and her "direct" line incase we had been disconnected. She claimed it was 859-951-2394 ext 1028. she also sent me verification codes to my phone as well as email to prove it was me. She asked me what the serial number to the phone she needed to look up. I gave it to her. She stated that the phone would be replaced under warranty. I asked her where the nearest place to an authorized dealer is. She said that due to Covid I would have to use the door delivery service. She stated that there needed to be a deposit on the phone to make sure that I would send my daughters in when I received the new phone. I responded that I understand. She then proceeded to say that because so many people are getting hacked that she could not take my direct credit card over the phone. She said that I would do it on an Apple Care Prepaid git card. I told her that I didnt have one and that I lived pretty rural. She said that she would look into other options. After a moment, she came back and said that there wasa list o prepaid cards that I could use and once the phone was returned the credit would show up on the method of payment for the card.

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I received several calls from Apple Support about my accounts being hacked so finally answered and he sent me an email looking like it was legit. He gave me his name Charlie Victor Edwards ID: 20111417. He had me install an app Zoho so I could share my screen. He asked to check my Amazon app since that was my last shopping on line and had me re-enter my credit card number and order a $70 Xbox gift card which was just a test. Then he asked me to open My Chase Bank app and I refused and said I will meet with someone at the Apple Store and then hung up. I then kept getting calls from 407-856-3553,0089,2436,7689, 4840 from Orlando FL. Also calls from 315-232-8257 from Adams NY but when call this number a recoding states this is a scam. Then Amazon emailed me about potential fraudulent charges so I cancelled my credit card. Then changed all my passwords, What a hassel!!

I feel so foolish and do not want anyone else to be fooled by this! Let me know if need any other info, thanks!

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- Grand Rapids, MI, USA
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This scam keeps calling and calling. We received 7 calls in less than an hour. Telling us that our account (which they have no access to) was accessed in Germany and Japan. We tried to get through the Q but they keep hanging up; then they call again under a different number.

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I got multiple calls from different states in the country in the span of one day or even a few hours.

All of them had an automated message that said in a female voice

"There has been suspicious activity detected on your iCloud account. Do not use any apple products or other electronic devices until speaking with a customer service representative. Press one to talk now or press two to hear this message again."

I pressed one because I was worried I had been hacked and was vulnerable to attack. Once I was speaking with a representative who had a thick Indian accent I asked what the problem was and if he could prove that he was from apple support. He told me to go to the apple support page (from the actual website) and look at the customer service number. The phone number listed on the apple site was the same as the one he was calling me from. This was enough to make me believe he was from apple support for the time being.

He continued to ask if I had opened any suspicions email, given out my information to anyone, gone to any unsecured websites, etc. Then he said in order to show me the people that had access to my computer and all of the malware they had installed he would need access through a screen sharing program named goToAssist. I clicked the download and he almost instantly had control over my laptop. He proceeded to open the command prompt and show me all of the IP addresses to other computers that had established a connection to my device. Then he went on to write in my notepad app that I had a bad credit limit of $15,000. Which he said meant that hackers could take this much out of my bank accounts each month without me authorizing any of the charges.

In order to reduce the hackers on my device and the amount they could take from my accounts I had to sign up for a coinbase account and go out to a store and purchase google play cards. During the coinbase account setup I had to put in my SSN, credit card number, license pictures, and a bunch of other personal info that this company probably has access to now! After my account was setup the hacker made a trade of crypto currency using my money to their accounts.

He proceeded to say that this coinbase account would keep hackers away from my personal information and computer, but now we needed to get rid of the bad credit limit of $15000 by purchasing google play cards for $500 each. He said that this was the most secure method to verify my credit and debit cards and ban anyone else from using them. He also assured me that any and all purchases made with my cards would be immediately refunded (which they never were). While he was still on the phone I went to a store and purchased one google play card for $500. Then he asked for the code on the back ( that is used to redeem the card) so he could finish the verification process. Once that was over he said my bad credit limit had been reduced to $2000 and that one more card would get rid of it entirely. So I went back into the store bought one more $500 card and gave him the code on the back again.

Once I had maxed out my credit card he said that my bad credit limit had been terminated and that my device was no longer being hacked. Then all of the sudden he hung up the phone, even though I asked him to prove that what he said was true. That was when I realized that I was not speaking with apple support at all but with someone who wanted my money and nothing more.

If someone is claiming that your device is being hacked DO NOT USE THEM TO FIX THE PROBLEM! Go to an apple store or really anyone that knows about technology and how to track malware or hackers. I lost over $1000 trying to keep my data and money safe and it only put me at more risk to being hacked or to have my identity stolen! I hope that this recap of what happened to me can help you avoid the same mistakes. I have not been reimbursed and likely never will be because I was the one who made the purchases of the google play cards ( just under false pretenses).

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