Posing as Xfinity / Xcel Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Posing as Xfinity / Xcel , help other victims by adding it!
Type of a scam Utility
I am a millennial, who’s tired & not entirely sure what just happened... so bear with my fragmented sentence structure and occasionally rude remarks.
I experienced a series of New Home Owner Scam Call(s)
!!!! (with details of personal scheduled internet installations for later next week; with exact date and times referenced). !!!! I still have it “scheduled” for March 3rd.
——- story begins ———
Within 2 hours of the day of closing - I was called by “Xfinity” with an update on my “Professional installation” (which I had attempted to cancel 2-4 times already). #Feb25th. Phone number listed and images linked with text prompt services...
This all started immediately after getting my Electric with Xcel. They then asked me, “do you need internet?” I said yeah I probably need to give them a call here afterwards. We spoke, I got a good starter internet package, they had me listen to a recording. I then originally had said “no” to the teleprompter recorded voice that read the terms and conditions. #Feb21st
— I also said I don’t like the Terms & conditions (verbally) & was convincingly told you should accept the agreement(s).* “because you can cancel the installation anytime.” - Xcel employee. #Feb21st
Let me now re-explain why I was calling all these people and getting my utilities in order.
- I called The City of Bloomington —> got water, sewage, etc.
- I called center point for Gas. Easy.
- & Then I called Xcel, originally for electricity. While on the same phone call... they offered to contact 2 companies in total for me + all there other mumbo jumbo.
One was a home security company... a common one, they called later and I said no to their terms.
- the other was Xfinity (cuz you prob. need internet argument - made sense to me after getting sly dogged into my only utility provider) and verbally told that their internet partner was the best in the region. So I went ahead and pressed #1. - worst decision I’ve made so far as a new first time home buyer.
This proceeded to create an avenue for Xfinity to play what I’m calling their “is it my Internet company :and/or: someone who already had gotten the permission to buy/sell all my information for profit).
- I recurved their courtesy call saying - Calling one last time about your appointment scheduled for March 3rd at the exact time I had attempted 2-4 times already to cancel to no avail and many “sorry we can’t hear you” complete BS.
The only thing up until now that I’ve done is pressed #1 on my call with Xcel, many attempts to cancel the “professional install” and that’s why I’m reporting this. - in great detail.
The whole rest of the time is I simply want them to let me cancel my $90 “professional install” and pick up my own router and start my internet package. But Noooo, they were intentionally difficult - with the mallecious intent of harming ME - because they had specific details of my Xfinity appointment - originally created 3 days prior during/after my call with Xcel. And that’s what worries me the most. It’s either Xfinity calling with harmful sales tactics that literally caused me to rupture a gasket - or even more frightening - robo caller that has been given my personal data (by this I mean exact dates and times of my future upcoming internet installation dates). That lead to me having potential damages / I looked up the phone number and have seen it reported as a fraud number already...
But — We’ve all experienced the Gerrymandered economic habits of local internet companies (heck south park made a skit on it) taking people out for a spin & knowing a certain % of people will just accept the conditions.
Well, I’ve got the best case example here. Because it all happened on my Xcel Call first & eventually spiraled into the Xfinity Hang-up / we can’t hear you scheme. While having specific details about my personal scheduled internet installation, all sold and used to scam me by not allowing me to cancel the installation in the first time.
If anything - at least terrible service that locks people into contracts with the anticipation of a frustrating customer experience that leads to passive / aggressive sales tactics to force people into paying for a service when they only need the utility. I wish I would have recorded the phone calls. If you’d like I can still attempt to keep the installation happening - and record the event. And see if they can verbally agree to having had that phone call with me in Menards (which is extremely likely in my opinion due to the text messages being sent on the same text conversation with “Xfinity”. All from the original content with Xfinity/Xcel.
I think we’ve got a shot because they verbally said they record each call for “quality assurance” this cannot be their first time attempting this.
Tl;Dr
After I got my Electric Hooked up. They had my Xfinity hooked up right on the same call. With details that were then described to me by a robo caller 2 hours after my closing on the home. I was pinpointed, and aggressively confronted by Xfinity and told by many customer service reps that my “professional installation” was still scheduled. To the point of absolute discomfort in the aisles of Menards.
Oh yeah, when they called from some guy in a call center from a 218 area code called - I almost fell for it.
While I was standing there in the middle of Menards - euphorically deciding on the door handles for my new home. It occurred to me, this had gone far enough, and I was tired of listening to this nonsense.
I’m just lucky they slipped up, and exposed they knew when my appointment was. But actually, that was the info that made me trust them in the first place. So that’s why I think there was something behind it. Had I not looked up their phone number & then seen it was a potential scam phone # I would have never caught them... but it was a scam phone number that was oddly armed with my personal internet installation details.
Well, I’ll explain the dismay that it took to discover that before even having internet or changing the locks on my house... my identity was already taken and sold. my personal information & the internet being installed in my home was used as a lever - to decidedly attack me.
Also by having already once experienced this; last time with Comcast in area code 55364. They pretended like they could own me, and eventually did. I paid it last time. Because I was already under contract, and scared.
I am pleading for you to examine their business process, because I am confused why at this point the installation date doesn’t matter - if I was told immediately by Xcel - I could “cancel at anytime.”
And upon trying 2-4 times I was cold called by a guy from “Brainerd” with exact details of my internet appointment that only Xcel and/or Xfinity could know. (See where this issue gets phishy - with a side sauce of plausible deniability).
I am unimpressed - and motivated to dismantle this internet/energy cartel. Please let me know if there is anything else I can supply. I also am curious why Xcel chooses to support these kind of “practices.” What does an energy gain by providing customers offers and incentives like home security and internet?
That I can only assume are real motivated data breaching engagements - considering the first messages and the later messages all came from the same text service & originally started from my call with Xcel (go ahead and check time stamps in photo(s) attached).
P.S. include more photos opportunities in your request log. Would help piece together this case better. Also, do I get free internet for life if I help report this and help win?