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PRADINE HEALTH SERVIVCES

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PRADINE HEALTH SERVIVCES Reports & Reviews (1)

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My partner was released from the hospital following 2 surgeries. He was very very uncomfortable due to the surgery site on his carotid artery. Unable to sleep the 1st nite, we called the surgeons to have an order written for a hospital bed. We also called the above named company and the woman said, oh no problem, we just need an order and we can get the bed right out to you. They gathered some information and said they would return call. In the meantime, we worked diligently to get an order which was confirmed on Sat. and faxed to this company X 2 on Monday. Never heard a word, called and they said they never received the fax, but would follow up with the doctor and get back to us. Never happened. We called the doctors and asked them to again, fax the order which they did. But still no return call from this agency. The female at this place is very charming, but doesnt follow through, the male is very aggressive and dismissive and doesnt follow thru. I went the next morning and pounded on the door. The woman came and unlocked the door and stepped outside and oh so very nicely took all of the information again. She was to return call, quickly. No call, we called back and were told she was on the other line. She called back and said, now they needed to have the doctor's office complete a questionaire. AND JUST IN CASE INSURANCE WOULDNT PAY BECAUSE THE DOCTOR DIDNT ANSWER THE QUESTIONS CORRECTLY, THEY NEEDED A CREDIT CARD TO PAY FOR THE BED. I said I was not willing to do this and she said no problem, I would hear from her as soon as the doctor's office returned the form. No return call again. Now, this is very telling, the business is hidden by large arborvitae trees, lawn is overgrown, weeds everywhere and building not visible from the street. The windows are covered with some insulation type building material totally blocking any view. The front door was locked and it was an industrial steel door. The building was in disarray. There were 3 newer pickup trucks parked here. And there was no sign of a medical supply business. We did not see any sign of a health care service business, no customer service from this place, no follow through, and inconsistent storyline when explaining what they can do. Definitely appears to be a cover and a way to get their hands on "customer's credit card numbers"?

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