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Premium Fabric

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Premium Fabric Reports & Reviews (2)

- Church Road, VA, USA
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What a horrible experience. I ordered a quilt that had Broadway posters on it the 14th of November. It was supposed to be delivered 7-14 days, when it wasn't delivered, by the 5th of December I started to email the support center (which would not supply a phone number), they sent me an email with a bunch of mess about being overwhelmed by orders etc. By the 13th of December I wrote back, it took them days to respond. I tried going to the post office and they tracked it down to the shipping company DHL, they said the package is lost, contact the retail company. which I did. Neither DHL or Premium Fabric have not responded since. Over 10 Emails have been sent with no response. I guess I'm out $70. Now looking on the Facebook site, the comments are all negative, every one is having problems with deliveries or the product being wrong.

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- Virginia Beach, VA, USA
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An advertisement in my Facebook feed showed this nice Broadway musical blanket for sale. I ordered it the day after Thanksgiving, and my credit card was charged $63. The site had no way to track the order, and after pleading for someone to help me several times, a "customer service" person e-mailed and told me they were working very hard to get everything delivered. I continued to wait. I wrote again, begging for any word on my order. Still no tracking number, and no information about where the item may be.

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