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Premium Forskolin Reports & Reviews (1)

- Olympia, WA, USA
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I signed up for a free 14 day trial through an ad on Facebook, just paid shipping on 5/18/18. I looked through confirmation emails for the company's website and contact information to cancel the trial and not get charged additional money; I couldn't find one. The website for the initial purchase stated that the order should arrive in 5-7 [business] days. Since it was a holiday weekend it took 8 business days, with the package arriving on 5/30/18. The 14 day trial ended on 6/1/18, however my bank account was charged $*** on 5/30/18 for the next shipment. The package included a contact number, so called customer service to cancel and get a refund on 6/1/18 at 9:30amPST. I explained that I had just received the product and they charged me before the 14 day trial was over. The representative canceled all orders and offered me a 25% refund, she tried to state that they had just charged me on 6/1/18 even though 6/1/18 would be day 14. She refused to listen to me, and kept cutting me off when I tried to explain that my bank was charged on 5/30/18.

I requested to speak to a supervisor and was transferred to Manager #6. I explained everything again, and he 'spoke' to the finance department who offered a 65% refund. I requested the company’s website so I could look at the terms and conditions again. (Doing a google search does not show this company listed.) Manager #6 gave me two websites: http://premiumforskolin.com/ and https://premiumplusdiet.com/ . The first website rerouted to a parked domain address with GoDaddy. The second website was a splash page with a link to a new website with the terms and conditions (http://myforskolinterms.com/14/index.html). Upon reviewing the terms and conditions, I noticed that they stated: “Once your trial has ended (15 days from today) you will be billed $*** for the product.” Meaning that 15 days from purchase I would be charged. When I pointed this out to the manager and told him that the 15th day would be 6/2/18; he offered me a full refund.

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