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Premium Techie Support Reports & Reviews (25)

- Hamburg, NY, USA
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I thought I was signing up with Macafie internet protection but when I called the number to activate my purchase, I was immediately transferred to India to this company. After insisting that they take over my computer, they appeared to be cleaning up all the malware etc at a cost of over $*** plus an additional $*** to install protection on my computer. After all the hassle of over 2 hrs on the phone, and them charging my credit card, I went to their website and found out they were charging me for 5 devices when I kept telling them I only had one. I kept screaming at the person I was talking to and told him I was going to report him as a fraud to my bank. He kept telling me there was no need to call the bank. He finally said he would refund the $*** however I don't think he will do that. I have filed a dispute with my bank and have no intention of paying the bill. So far all the company refunded was the $*** monthly additional amount. They refused to refund the $*** because they said they already installed it on my computer.

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- Mason, MI, USA
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Upon opening computer a large text message indicating discovery of malware, virus, etc with a logo and name Macafee. I thought this to be a company I used as protection on a former computer.

Upon downloading and installing the instructions gave me a telephone number to call for technical assistantance to further install. On phone I granted tech permission to take over my computer. It looked as if an official installation process, except it took a long time. I was told I needed two protective systems and a fee for his clean up services.

Only after insistence that my computer control be handed back and hanging up on phone a text was immediately sent that within one minute they would finish. The charge was quickly re-read to me and computer control given back.

Only after hanging up did I get buyer's remorse and suspicion that I had been scammed.

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- Westbrook, ME, USA
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Computer tech support...said my computer was hacked by someone and they would provide support with cleaning, firewalls etc. And Macafee protection. I paid a $550 one time fee for both. Two months later they said the protection for my Mac computer was not working and they would refund my money and then install a new program for an Apple product...said Wi if was infected as well. But I need to pay another 600 dollars with I tunes cards because that is the only secure payment method because somebody was in my computer. At that point I said no and they have called back several times. Foolishly I let them in my computer the first time they called ...so I have purchased new computer and router .

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My mother was having problems with her computer and a reimage repair popped up on her computer. They told her to call an 800 number and she did. Then a person on Tuesday 03/06/2018 at tech convicend her that she needed their premium package and spent 2 hours on the phone conviencing her that she needed it. She tried telling them several times no. She then reached out to me her son and i contacted the company and spent 50 minutes asking for a full refund because they stated they did repairs on her computer and I can clearly see that nothing was done to her computer. I ended up talking to a manger named jack and tried several times for a full refund of 500 dollars. They fought with me the entire time and over several attempts told me the best they could do was 150 then the best was 250 then the best was 350 and etc. When it was all settled just to get off the phone i agreed on 400 dollars after several attempts of telling them i wanted the full refund. This company poked and pried their way into a 71 year old ladies pocket book forcing her to pay because they kept telling her she had an outdated version of norton antivirus and would loose everything on her computer. I have an IT background and know for a fact that norton is up to date and carbonite software is backing up her computer so she is safe, however they still continued to push her.

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