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Priority Medical Supply

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Priority Medical Supply Reports & Reviews (1)

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My Father has medicare. He is 82 and has Alzheimer's. He is still high functioning with no long term memory loss yet and has no medical issues that require any type of medical equipment. Priority Medical shipped him a box of braces...arm braces, leg braces, knee braces, etc. I came across the box and saw the packing slip and contacted both Medicare and Tricare because there is NO WAY that my father would have told anyone he needed braces for anything, because he doesn't. Medicare gave me the name of the company and all of it's information. I am not sure why Medicare doesn't take action on their own, but that is another issue. I contacted the company and it took over a month to get someone to contact me back. I spoke to a woman who apologized and immediately told me she would send a call tag for the braces...which she did. I obviously returned them. So everything was taken care of right? WRONG. Most people would think that once Priority Medical had received the returned products they would refund Medicare & TriCare. Not the case. The braces were returned in January 2021. I just happened to be on the phone with Medicare inquiring about benefits for my Father in JULY 2021 when I decided to ask them if they were ever refunded. NOPE. So I contacted the company again. They looked up my Father in their system...she stated that the braces were returned. I then ask why Medicare and TriCare had not been refunded. She said she had not received a letter from them asking to be refunded!!!! IN WHAT UNIVERSE DOES THAT MAKE SENSE. They charged Medicare & TriCare over $3000 for a box of crappy braces...not quality by any standards... and never refunded that money once it was returned. When I told her that what they were doing was FRAUD...she said she would contact the person in charge of reimbursing Medicare and have it taken care of as soon as possible...I will be watching to make sure it does.

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