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Providence Support Centre Canada

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Providence Support Centre Canada Reports & Reviews (2)

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Our business was contacted via phone a couple months ago by a man claiming to be an employee of Xerox indicating that due to the fact that we were not notified of an increase in copier toner prices we would be locked into the old rate for the next year - at a rate of $898.00 per unit. Not thinking anything of it, and about a week and a half after putting an order for 2 black toners for our copier through Xerox, we received an invoice and email for the exact order we placed with Xerox from a Tom Hamilton - Accounting Supervisor for a rate of $2136.37. Delivery Dates on these invoices are also marked as TBD. Unfortunately, unaware that we actually had a contract with Xerox and therefore supply costs are covered under the contract, the invoice was sent to our Finance Department and the amount of $2136.37 was paid to this scam artist. Since we have received numerous phone calls explaining that there would be an overdue invoice which we were advised to ignore as it was already paid but we would receive a $100.00 gift card as gratitude of our patronage to their company. We have also received a second invoice from a Morgan Van - Accounting Supervisor for toner we hadn't ordered with the amount due increased to $3204.55. Obviously since realizing this is a scam, they will not be getting this money. This company is a scam and goes by different names. Somehow they are getting business emails and business addresses possibly by hacking Xerox's database itself. Beware this company and don't trust anyone phoning or emailing under this façade.

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One of our managers received a phonecall, then an email with invoice attached for two overpriced toner packs for a copier similar to ones we actually have. We neither called, nor solicited service from this company in any way, nor did we order / receive the toner in question. The email content was this:

From: Tom Hamilton

Date: April 10, 2016 at 8:18:04 PM PDT

To: ***

Subject: Invoice for the Kyocera copier materials

Hello ***,

As per *** *** and at your request and approval, here is the invoice for the Xerox copier materials. Please let me know when it will be processed so that I may update your file.

For your convenience, the invoice is on a Net 15 day billing terms, however any credit card payment or cheque dated within 5 business days of the invoice does receive a 5% discount off the amount of the toner price, which you may deduct yourself from the invoice total. Please let me know if there is anything else I can assist you with. It is a pleasure doing business with you.

Have a nice day and thank you for your business with Providence Support Centre.

Best regards,

TOM HAMILTON ACCOUNTING SUPERVISOR

PROVIDENCE SUPPORT CENTRE CANADA

604-484-0940 (t) | 778-508-9980 (f) | [email protected]

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