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Public Processing

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Public Processing Reports & Reviews (2)

- Glens Falls, NY, USA • Jun 25, 2024
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They attempted to come off as a government company to give loan forgiveness. There was a spotty connection on the phone making it hard to understand what they were saying. They claimed to be able to forgive my loans but the document that was sent to me was not giving any clarity as to how my loans would be forgiven. They had asked for a lot of personal information with my name and address as well as the amount of money I owe in student loans being told to me.

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- Honolulu, HI, USA • Apr 11, 2024
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I received a notice in the mail titled "FINAL NOTICE" and explaining how I could qualify for various routes to receive student loan debt relief. The letter gave an accurate estimate of my student loan amount and also included directions on setting up an FSA ID as they mentioned it would be needed. The letter also included a phone number to call in response to the note received. I called the number on the note and the person who answered asked me to provide the BENEFIT ID # which was listed on the note at the top, and asked for available times I could be called at where someone could help me with the student loan forgiveness application. I received 3-4 calls since that initial phone call I gave and kept missing them. I eventually called back and spoke to Roberto Bravo. He asked for my student loan information including the total amount and an emailed attachment showing the breakdown of my loans. He then asked about my annual income, who is included in my household, and how I file my taxes. He then followed up with someone else while I was on hold to see if I qualify for the debt forgiveness. He said I did. He then proceeded to ask me personal information as part of the forgiveness application: name, DOB, SSN, routing number, checking account number, address, and 2 references with their address. He said that I would still receive bill statements for my loans but would not have to pay it as it will already be funded for. However, he said I do need to pay service fees to their company for about $290 for the next 8 months. He also stated I will be charged a fee of $40 monthly fee for all of the documents being filled out and submitted on my behalf. He then sent me a digital copy of all of this information he collected from me and had me digitally sign and initial this document. After that, he said I would receive mail with all of the information he shared with me in written form. He also said the approval part will take 4-8 weeks, but those charges would start in April already.

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