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Pupsocks.com Reports & Reviews (1)

- Wilmington, NC, USA • Feb 21, 2024
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I responded to a Facebook ad before the holidays for PupSocks, where you send a photo of your dog and can get a pair of socks with their face on them. The socks arrived but were wrong (someone else's dog). I asked for a refund by email and had to go back and forth many times, sending photo proof, etc., being ghosted, and having to press them for my money. Then they only partially refunded me so I had to fight for the remainder. Meanwhile, I had been seeing an unfamiliar charge on the same credit card used for my PupSocks order. On my statement it says DigitalContentApps and the charge is for $38.77. I did not know what this was and Googled it. Apparently many people who have ordered from PupSocks find that this happens, when they never signed up or checked any box, and for exactly this amount! There is even a video on it. I contacted PupSocks and they basically responded that it must be my fault, I signed up for their partner's service, and I'll have to contact their partner. It's the very scam language they warn you about online. I don't know who their partner is--something coupons?--but apparently people are also complaining to the AG in Georgia. I looked back and I have been charged this amount monthly ever since I made my PupSocks order--November 14th, December 14th, January 14th and so on. This company is fronting as a legitimate service when they are bilking customers out of untold amounts of money. I'm frankly lucky I even figured this out...but I have yet to be reimbursed or assured they'll stop using my credit card information.

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