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Pure Skin Heaven

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Pure Skin Heaven Reports & Reviews (1)

- Somerset, PA, USA
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I had tried to order a face cream from this company, but on this website I kept getting pop ups for other products. I finally had to Control-Alt-Delete to get out of the site. I never confirmed an order or received notice that an order had been placed. Several weeks later I received a shipment from the company & checked my bank statement and found two charges that were minimal (each under $5.00). Two months later, I was checking my bank statements and found four additional charges from this company. These charges totaled $378. I was so sure this was a scam that I went straight to my bank to dispute the charges & close my card so the company could not access my account any more. One week after my bank opened a dispute against Pure Skin I recieved a shipment. I did not open the package, marked the box "return to sender", and took the package back to the post office on the next business day. Two weeks after that I recieved notice from my bank that they were only able to get $92 back in the dispute. I returned to the bank and they contacted Pure Skin in my presence to try to get me a refund for the products I returned. The company claimed they could not do so since a dispute had been opened by the bank. The bank agreed to close the dispute if the company would refund my money for the returned product ($189). The bank phoned me later that evening to tell me that the dispute had been closed & that I should contact the company the next day to get my refund. I have now contacted the company two times & each time I am told that they cannot do anything for me since there is a bank dispute opened against them which I know to be untrue. I have asked to speak with a supervisor and am told each time that there is not any supervisor available. My bank has advised me to contact you & the Federal Trade Commission.

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