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Purely Organic Cosmetics

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Purely Organic Cosmetics Reports & Reviews (45)

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DO NOT ORDER from purely organic! It is a total SCAM! Was only supposed to be charged 4.95 for shipping for a Free TRIAL sample. Instead my CC was charged close to 200.00. NO THEY DO Not HELP or give a full refund. Only 35% and the cream is less than average- I notified my bank as well and felt the need to write a review for others so they don’t make the same mistake.

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I ordered a sample of the purely organic face cream and eye cream, each postage costing $4.90. I received my samples. Approximate a week later, I noticed a charge of $89.95 on my bank account and another charge of $88.98 two days later. I called my bank and was told I had to wait until the charges were deducted prior to filing a claim, as they were being processed. Once they processed, their phone number was listed. I just called and was told there is nothing I can do about it. They did cancel my orders (told me I had accepted their terms and conditions) and there was nothing I could do about the charged already made. So, I have paid $178.93 for a 1 oz jar of face cream!!! Buyer beware!!!

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- Lahaska, PA, USA
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Scam! Sending bottles every month at $88. I only wanted trial for $4.95 I have to close out my Credit card to stop shipping these bottles- I did Not agree to any other shipments!

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- Pewaukee, WI, USA
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When buying this product the terms and conditions were not clearly evident and have cost me $200 and a monthly subscription for each product i purchased. i purchased 2 products for the cost of shipping and handling, only to find out that i was given a subscription for $89 times 2 (each product) if i did not return the products in 14 days. i will say that this was NOT made clear by any means when i was purchasing the product and was not irritated at all upon confirmation of purchase.

i called customer service and they were incredibly rude, saying they would not refund my money even asked to speak with a manager and again got no where. i would highly advise everyone to stay away from this unethical company.

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My mother age 77 signed up for a free trial with one company Luminess Air but then started receiving packages with products from another company called purely organics which she never ordered or heard from. She didn't know that she would be signed up for auto shipping and received no emails or notifications on this. They proceeded to bill her over $757.00 in 18 different transactions starting from 8 Apr 2018 until 28 Jun 2018 when we had her credit card cancelled. When I contacted the shipper about cancelling the pending orders the lady on the phone continued to argue you with me and tried to get us to keep the delivery at t discounted price. I explained she was an elderly women on social security only and she couldn't afford it. Even after they accepted the cancellation they made another transaction on her credit card. So we called and cancelled the card so no more could be made. I then emailed and called about getting the return address and they stated they do not take returns even though the product has never been opened or used and it states on their website that they do take returns for unopened unused products. This company scammed my elderly mother out of nearly $800 which is almost her entire social security payment. This company should be shut down so no one else will be affected like this. https://purelyorganiccosmetics.com/

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- Fayetteville, NC, USA
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Pop up ad saying Ellen DeGeneres recommended Purely Organic Release Cream and Pure Eyes - try sample for shipping cost only $4.95 to see if you like it. Ordered and received sample in plain envelope, no shipping address, no invoice, no contact information - then saw on my visa card another two charges $88.98 and $89.95 two weeks later - now noticed another two charges in the pending for another $89.98 and $89.95. I had not ordered or received any products - scam as they also use famous people to advertise but not true. I am in the process of rejecting the charges.

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ON MAY 15, 2018 WHILE ON FACEBOOK SAW A FREE OFFER TO TRY COSMETIC PRODUCT THAT WOULD HELP IMPROVE YOUR COMPLEXION ORGANICALLY NO CHEMICALS ALL ORGANIC PRODUCTS. THE AD SAID THIS WAS A FREE TRIAL OFFER TO USE PRODUCT. IT SAID ALL YOU HAD TO DO WAS PAY FOR SHIPPING OF PRODUCT FOR $4.95. THEN IT PROCLAIMED ANOTHER FREE SAMPLE OF PRODUCT CALLED PURE EYES ALSO FOR THE SHIPPING COST OF $4.90. THESE PRODUCT WERE SUPPOSE TO BE FREE SAMPLES. ABOUT A WEEK LATER I RECEIVED A SMALL BOX WITH WHAT APPEARED TO BE THESE FREE SAMPLES. INSIDE THE BOX WERE TWO SMALL BOTTLES ONE WOULD CONSIDER FREE SAMPLES. THEN I USED MY CREDIT CARD TO PUT SHIPPING AND HANDLING FEE FOR THESE SAMPLES. ON MAY 30, 2018 THE COMPANY CHARGED MY ACCOUNT FOR $88.98 . THEN ON MAY 31, 2018 THE COMPANY CHARGED MY ACCOUNT AGAIN FOR $67.46. I HAD NOT AGREED TO ANY FUTURE PURCHASE OF THE PRODUCTS. SURELY, IF I HAD BEEN INFORMED OF THESE PRODUCTS I WOULD NOT HAVE BEEN WILLING TO PURCHASE ANY OF THIS PRODUCT. I AM A SENIOR CITIZEN ON A FIXED INCOME WHO COULD NOT AFFORD $156.00 WORTH OF FACIAL PRODUCTS. I CALLED COMPANY ON JUNE 13,2018 AFTER RECEIVING MY CREDIT CARD STATEMENT TO TELL THEM I HAD NOT OPT TO ORDER ANY OF THE PRODUCT. THEY TOLD ME THAT WHEN I GAVE THEM MY CREDIT CARD FOR SHIPPING I WAS AGREEING FOR THEM TO SEND ME A MONTH SUPPLY. FIRST OF ALL I NEVER RECEIVED THE FREE SAMPLE IF THIS WAS THE MONTHLY SUPPLY. THEY LIED THEY PROCLAIMED THIS WAS A FREE SAMPLE. THEY TRIED TO TELL ME THAT BECAUSE I GAVE THEM MY CREDIT CARD I WAS AGREEING FOR THEM TO SEND THIS SUPPOSINLY MONTHS SUPPLY. THE COMPANY PURELY RIPPED ME OFF. I WANT A TOTAL REFUND OF MY MONEY . I WANT BACK MY $88.98 AND MY $67.46. IF THEY WANT THEIR PRODUCT BACK I WILL GLADLY SHIP IT BACK. I LIKE TO KNOW WHAT HAPPEN TO SIGNED CONTRACTS? WHAT HAPPEN TO BE CLEAR AND TRUTHFUL IN ADVERTISEMENTS? HOW UNFORTUNATE TO ALLOW A COMPANY TO OPERATE UNDER THESE KIND OF CONDITIONS.

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Ordered "free" samples online. I was ok with three separate shipping charges totaling $12.34 for the free samples but then I was charged $89.95 on 05/08/18 for a product that I did not order. I called to complain and was told that I did not "opt out" in time so they sent another product. I told them to cancel immediately. I did in fact receive the product. On 05/09/18, the very next day, I was charged another fee of $88.98 for a product I didn't order and that I never received! Upon calling I received no help and demanded to speak to a supervisor. The "supervisor" said I owed them for both products even though I had cancelled and seemed totally disinterested that I had never received the second product, insisting that I owed for both even though I only received one.

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I read about this product Purely Organic on social media. It said it was available for the shipping charges only. The small print (if it existed) didn’t explain well that after 2 weeks I would be additionally billed for each product, $88.98 and the following day $89.95. My husband and I called the company at 12:30 AM and they had a live customer service in the middle of the night. The support agent was extremely rude and not helpful. My husband took over the call, and told her we found over 60 complaints to the ScamPulse.com and we were going to challenge the charges with our bank. We then called our bank and cancelled my debit card. I went into our branch to obtain a new card and explained the situation, the bank submitted questionable fraudulent charges for the $88.98 & $89.95, as well as three other charges this company received for shipping and handling (but I only got 2 products). Purely Organics refunded the 3 shipping charges immediately and emailed me they were going to credit me back the $88.98 & $89.95 (my bank placed those funds in my account as soon as they filed the questionable charges).

Last but not least, these products are not organic!! The list of ingredients is lengthy more than 50 ingredients, with the “organic” items listed at the end. This product made my the skin around my eyes and my face sting and burn. Extremely irritating, on many levels!

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This webpage offers you a free trial of its release cream, all you have to do is pay the shipping. Don't do it!!! In the fine print if you do not call and let them know in 14 days that the product is not working for you they will charge your account without you knowing. When you call and talk to them, they will you tell you it was in the terms and conditions and you agreed to it. They are not upfront about how much it actually costs, had I known it was going to cost that much I would have never done the trial. Companies like this should be ashamed, swindling people out of their hard earned money. It should say right up front before you sign up for the trial, that it costs that much, but then that would require the company to be honest!!!

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- Southington, OH, USA
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I was playing on my phone and not quite sure how it popped up, but Joanna Gaines’ picture came up on Purely Organic’s advertisement. That’s what got my attention because she’s a trustworthy face. To make a long story short, I took the trial offer of the so called Release Cream and then some how the next step was the so called Pure Eyes, which tricks you into also ordering it, which I did not even want. It started out being $4.95 and wound up being another $4.90 for the so called eye serum and then at the end of the check out scam process, it shows some bogus expedite fee of $2.49, which was not even an option. I had a bad feeling by the time it was over, but I felt I could trust it because of Joanna Gaines. Boy, was I wrong! This purchase was made on April 23, 2018. I received the products a week later and certainly are not organic! I received my credit card statement on May 8th and have 2 additional charges of $89.95 and $88.98 on May 7th & 8th! I knew then I had been scammed! I called them and was on hold for half an hour! Finally, a female answers and gives me this rehearsed speech about how I approved the charge because I didn’t cancel within my so called 14 day trial period, which is not stated on the trial offer. Nowhere did it state that I would be charged almost $180 if I did not cancel within 14 days nor did it state I would become a member! She was rude and very unprofessional! I asked to speak to a supervisor and was told I would have a 2 hour wait to speak to one. I asked for the charges to be removed or I would file a charge dispute with my credit card company and after arguing with her she offered me 35% refund, which then went to 50%, which by the end went to 75% refund. She told me they win 99% of disputes, which I’m sure is a tactic they use to get people to take the partial refund. I took the 75%, reluctantly, and have received the email stating my card will be refunded within 5-7 business days. I called my credit card company and they said these are scammers! I want the rest of my $180 back! Their products are bogus and definitely not organic!

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- Miami, FL, USA
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I feel ashamed to have fallen in this blow !!!

"I bought" a free sample, via Facebook, because I found it cheap and the photos showed surprising effects on the skin of mature women, which is my case!

I received two small creams and did not even use it because I paid in a $ 4.90 and another $ 4.95 paid through my debit card on April 10.

From that day on, I've lost $ 296.07 exactly !!!!!! and the worst of it is that I did not get any cream for those payments!

How can a company do this without a written commitment and signed ??? How can the American authorities not make a provision for this company to stop stealing, people like me, who only bought a free sample and already lost almost $ 300.00 ??

I had to cancel my debit card, because even after complaining to them on the phone, they charged me + $ 22.24 claiming that because I canceled the "program" with them I would have 78% off !!!!!

They robbed me $ 296.07, they did not give me any cream and they said they would not give me back my money.

Please, someone stop this gang !!!

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- Decaturville, TN, USA
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I recently decided to try a product by “Purely Organic” it was a Trial only or so I thought. I ordered online 4/23/18. We had a death in our family. I had a lot to take care of so I didn’t pick up my mail until 5/8/18. In the meantime two different withdrawals had been made from my account. One on the 7th for $89.95 & another on the 8th for $88.98. When I called my account & realized what had happened I immediately called number on “Purely Organic” packing slip. I explained to them I lived on a very low fixed income & was caring for my mother who’s 82. I only draw around $400 a month. I had opened the Pure Eyes & used once the other cream is still packaged & sealed. I ask to speak to Supervisor, each time telling them I was unable to afford this. They had overdrawn my account now & id send product back. Opened package was used but once. Each time I was told, “NO I WOULD NOT GET ANY MONIES BACK” there was a 14day trial period & my time had ended. I was crying begging them to please return my money cause I could not pay my bills. Plus, because of family death I hadn’t even gotten my mail until they had went in & taken it before I’d Even had a chance to try product! I am NOT PLEASED with this matter to say the least about there PRODUCT! I’ve used good creams before & I saw nothing unique about this one.

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- Florence, AL, USA
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I opened an advertisement for health and beauty aids, such as skin creams that would help decrease the lines in my face and bags under my eyes. I ordered a free sample for $4.98 of the cream. Received the product and started using immediately. After 15 days i noticed no difference and then, the charge of 89.95 appeared on my credit card account. I called and questioned the purely organic customer service person and they after 15 minutes of arguing with her, offered a 35% refund. This was not going to happen as i requested a full refund. I called my credit card company and they have it is dispute. I received the product the next day and sent it back with return receipt requested. I have that evidence. So guess what, today I received another bill for $89.94 from this scam company. My credit card has been cancelled.

I researched online and there are a number of people that have had the same experience. Very wrong.

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- Bonita Springs, FL, USA
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As a senior citizen I was passing time on Facebook when one of those suggested post was there so I opened it even though I sent a note/message to Facebook that did not want to receive these kind of things several times. Anyway it was advertisement from purely organic Thru Shark Tank, all of them gave the young ladies approval that they would back them. Also all kinds of pictures of ladies and what a wonderful/great product that really works. Normally I ignore but this time since it was a free trial and last day to get I applied for it. Only had 2 pay 4.95 but for another 4.90. could get pure eyes then 2.49 for shipping. When I received I looked for something that would tell me that they would be sending every month and what the charges would be. Couldn’t find any kind of info like this. Evidently I forgot about it and just lately I decided to check my checking account to balance and to my surprise I found 2 more charges for this product. Charges were 88.98, 89.95 twice and a charge of 4.95 once which I assume was a shipping charge. Immediately called my bank to dispute charges and she said to contact company also which I did. I was so upset I had looked on computer for Purely Organic and I did call. Of course, it was wrong number. I reached an organic fertilizer co. , the lady that answered and was being patient as I rattled off my problem asked if I was calling about face cream and I acknowledged. She told me they were a fertilizer coma oh but had received several calls about the face cream. She also said was trying to find out a number that they could give out so people could get right company. I called bank again and she gave me number to call. Called fertilizer company back and gave them the number. She thanked me for info. I called 855-412-3133 and was ranting and raving since I was so angry. Ti, the person who answered said I am trying to give you a cancellation number. Have 2 cancellation numbers which I called and gave to bank.

These are dates they charged e. April 9,March 8, March 22 for one product and March 23 for one product. Don’t have total but is over $300. No one in right mind would want to pay this kind of money. I evidently wasn’t thinking when placed order but like I said I looked for info that came with product and never found any and then of course didn’t think about it. Haven’t received anything from March 22 on since I no longer live at the address but do have forwarding. Do not want to pay for something that doesn’t work and have not received.

Also all this was on computer at previous address and have no info where am now.

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- Groveland, IL, USA
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January 22, 2018 I was on Facebook I seen a article about why Joanne Gaines why she really left there show so like a dummy I clicked on it. It want on to say that she was starting a new business. Then it went straight to Purely Organic that they only had 2 free offers left out of 250 to hurry and sign up NOW before it’s gone. So I Clicked on it free offer just pay the shipping and handling. I ordered the Release Cream paying $4.95 S/H then order free trial of Pure Eye cream popped up just pay S/H which was $4.90 then fast S/H $2.49 just added on by its self??? So I paid $12.34 for S/H I didn’t think that was too bad for two bottles of facial cream. So I received the product a few days later. There was no prices of the products, nothing saying free 2 week trial offer!! If I would have known how much it actually was I would have never ordered the creams because I couldn’t afford them!!! Two weeks later I received one more of each cream couldn’t figure out why I received them???

When I received my charge card bill in March I about had a heart attack I was not only charged for the S/H $$4.95 Jan.24-$4.90 -Jan.24 and $2.49 -Jan 24 I was charged $89.95 on Feb.7 & $88.98 on Feb.8.=$191.27 for 2 one ounce jars of cream.That I thought was a free trial....I went to my bank had me to call them so I did. I offered to send the products back for a refund they said NO way you didn’t cancel with in the two weeks! I said what two weeks? You have to cancel within your two week trial offer they said? There was nothing where I ordered that said cancel in two weeks???? They finally said they would take me off auto shipping for every month. They did give me a confirmation number.I am sick at this point!!

Then when I received my April Charge Card bill the next month Surprise there is another charge for $4.95 Feb.23 -$89.95 Feb.24 & $88.98 Feb.25 =$183.88 so back to the bank I go after calling Purely Organic back again telling them I was supposed to have been removed From there auto ship list that I was charged again???? She said it was all there on there advertising I said I didn’t see any of that anywhere I said where is it in that little tiny print that you can’t read ?? She wanted to get me off the phone at this point she said if your on a regular size computer you should be able to read it!!!! I said I wasn’t on a regular size computer! My Bank said they have Charged me another charge of $4.95. The only thing that can STOP them is to change me is to change my charge card number # which I did!!! I’ve been charged a total of $380.10 for 4 ounces of Purely Organic cream!!which the first two jars said free trial?? This is not in my budget!! I just wanted to share this so hopefully it will help someone else not to order this expensive product!!!!

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- Meridian, ID, USA
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This product is reportedly made by Joanna Gaines of HGTV show about flipping houses in Waco, Texas. It was an offer for a free sample of a wrinkle cream with a $4.95 shipping charge for which I gave my credit card information. We received the cream within a few days and the 2-3 weeks later received two more products in the mail for which I was charged $89.98 and $88.97. We did not order these items. I called the customer support line to find out how to return the items and have the charges removed from my credit card, and was told that I couldn't return them and that they wouldn't remove the charges. I said that I hadn't ordered these items and was told that when I ordered the sample I was signing up for further shipments that I would have to cancel within 14 days. I have no recollection of this. They finally said they would give me a 35% discount but that was all they could do.

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I saw an ad on Facebook for a free trial of purely organic release cream and eye cream. I ordered on Facebook and as soon as I received the box I called to cancel. Then my bank card was charged $89.95 on February 24th by Purely Organic 57 and then $88.98 on February 26 by Purely Organic 59. I called them to say this is a fraud charge I NEVER AGREED TO! On March 12, 2018 a charge of 4.95 was taken from my bank card and then on March 13th a charge of $89.95 was taken by Purely Organic 57 and then on March 14th a charge of $88.98 was taken by Purely Organic 59 which I NEVER AGREED TO! I have called them to report these fraudulent charges and they refuse to accept the truth......I never have agreed to these ridiculous and harmful transactions.

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- Clackamas, OR, USA
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Free trial for $14.95 turned into debiting my credit card 2 more times totaling $190 with no product delivered first of all and second of all, the manipulation of this company not wanting to refund the unauthorized deduction of my account. Don't ever order from this company. Their products are crap and trial sizes thereafter. Horrible scam and their advertising all over social media.

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- Boise, ID, USA
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They announced the release cream saying you just pay for the shipping about $12, asking for your credit card info (in my case I used a credit/debit card from my bank account) to pay for it, and a month later they are charging me with $67.46 for a month of supplies I didn't authorized or asked for. Don't by the release cream, in the he first place.

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