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Quality Reports & Reviews (2)

- Menlo Park, CA, USA • Jan 24, 2025
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A picture of a high quality sweater seen in Brooks Brothers type stores is copied and pasted on to their website, and many other similar websites as these changing name companies are all the same. I ordered through PayPal so thought it was safe. But this was a month before Christmas- tracking number was phony, they claimed the items were delayed at Customs, eventually a very cheap unwearable imitation arrived well after Christmas on the slow boat from China. I started receiving piles of spam on both my cell and my email after that. They would only accept return if I paid more in postage than the cost of the items. They did not address whether my data was secure. They refunded me $26 out of $107. The family members did not receive their Christmas gifts. I donated the knockoff shirt things.

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- Fairfield, CA, USA • Jan 11, 2025
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I ordered merchandise from the online retailer (www.Futario.com). Upon receipt of the item, I was not satisfied with the purchase. The color of the item was a quite different shade of brown than what was shown on the website. So I attempted to return the item. As I went to their "REFUNDS/EXCHANGE" info, there was no toll free number to call, instead an international number listed that would cost me money to speak with a representative. So I sent an email to their support email address listed on the site for customer service help [email protected]. The website guarantee that a response would be provided to the customer within 48 hours. It has now been 4 business days and I have not recieved any response. I also went ahead and sent a second email on the 2nd day to follow up with the email as the time frame for returns quoted on their website is within 14 days of receipt of the merchandise. I was running out of town with no contact from the company. There also was no return address and instructions listed on the site to return the item so I was at the mercy of the business waiting on the response. This business and website should be shut down. It appears this is a international company that does not follow consumer state laws for operating their business efficiently and adhering to state law. I am confident I am one of many consumers that may have been harmed by this company and have no way to contact these owners. I am looking for a resolution and refund of what I paid for the merchandise.

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