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Reservation Counter, LLC

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Reservation Counter, LLC Reports & Reviews (6)

- Rock Hill, SC, USA • Jan 08, 2024
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Scammer is posing as a hotel booking website - I booked a hotel room and when I got to the hotel there was no reservation the hotel had never heard of the website and when I called their support like they said they would call me back and never called me - I never got my reservation or my money back

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- Winona, MN, USA
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This was the first number that came up when I searched American Airlines. The scammer recited accurate flight data and then charged my credit card. When the payment did not go through as it was flagged, the scammer called me back and recharged the card.

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- Madison, WV, USA
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My wife went to a hotel website to reserve a room. She was redirected to reseervationcounter.com. Upon entering her card info to secure the room, the site had a glitch and appeared to her to not have completed the transaction. She reentered her information to make sure we had a reservation. She was charged for two rooms and assigned two reservation numbers. She called the hotel, and later spoke to the manager in person who said that due to having been scheduled through a third party, he could do nothing. We called reservationcounter.com and attempted to explain what happened. We needed only one, NOT TWO rooms. A representative of the company kept trying to "overtalk" me when I called to resolve the matter. He later hung up on me. Reservationcounter.com is a scam.

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- Eden, NY, USA
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I called thinking I was talking directly to a Marriot hotel Springhill Suites in Erie PA. They posed as that location, took down information on my Marriott rewards card and as I was requesting what I needed for the reservation. I was assured that it was refundable a few days before my reservation date of 11/14/23. What I got was a confirmation the next day in email that was incorrect, and than I realize it was not from the hotel but an on line reservation company. I called immediately and they told me that it could be canceled but NO REFUND!!!! 5 days later I got a refund of only their service fee $15.99. However, I was charged for room at $122.87 which was not the room we wanted. They lied to get your credit card and book any room.

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I thought I was booking a hotel room on a holiday inn express website, but i was actually a third party. It was too late, they charged my credit card immediately. I called immediately to cancel and they refused to refund by money. I asked to speak to a supervisor and the person, "moses" refused. I have contacted my cc company to dispute the charge.

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The attach to a link for hotel discount, as if they are the hotel. They book through another third-party website. When I tried to cancel through the same company they tried to get more personal information which I declined. The customer service persons hung up on me twice. I tried to cancel on the website but because it was a non-refundable - it told me I was unable to cancel. I did not seek this website out, I thought I was reserving through the hotel. I intended on staying at the hotel so non-refundable was not an issue until - I realized I unintentionally was going through a 3rd party. Had they just refunded the fee, even if they kept the service fee - I wouldn't have even noticed. However the sketchy tactics and customer service makes me sure that this is a scam center.

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