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Reservation desk

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Reservation desk Reports & Reviews (5)

- Peterstown, WV, USA • Apr 09, 2024
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Booking a room at Best Western Knoxville Suites. I booked a room and realized I had picked the wrong weekend. I went back to manage reservation and changed to the correct dates. When I hit book is changed back to the original incorrect dates. I tried to correct is several times, 4 attempts at correcting the dates but their system kept changing back to bad dates once I hit book. All within about 20 minutes or so. I finally got frustrated and just cancelled. I called the number on the reservation and they say non refundable. Why would I book the same room for the same incorrect weekend 5 times in a row. Their system kept changing the booking dates back once I hit book. Called them and they simply said non-refundable. On the booking page there is no mention of non refundable cancellation. You have to click on the cancellation policy. I thought consumers were protected from practices like this. Literally within 20 minutes they want to charge me $809.71 and no reservation. Criminal!!!

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- South Orange, NJ, USA • Feb 22, 2024
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I did an online search for a hotel to make a reservation, and the phone number that came up took me to Reservation Desk. It seemed like a hotel booking call center, but I thought maybe the hotel had contracted out their reservation service. It wasn't until they wanted me to pay the full amount up front that I saw the red flags and told them to cancel the reservation. I gave them my credit card information but then told them I didn't want the reservation anymore. I don't know if they will try to charge me anyway.

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- Port Angeles, WA, USA
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I am being told I cannot have a refund and cancel my reservation. The flight purchased was $211. And I paid $598.98. Reservation desk will not refund my money.

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- Monterey, CA, USA
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The business is a third party who when you make a reservation for the hotel you go through I unknowingly used them while trying to book. a hotel room and when I had to cancel my reservation days before my reservation. I was told they do not refund any funds. Even though I didn't stay at hotel.

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They charged me for a hotel room but there was not a reservation there. But charged me a booking fee for no booking

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