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ReservationDesk.com Reports & Reviews (5)

- Brockton, MA, USA • Oct 21, 2024
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I was misled in a Google search and ended up calling ReservationDesk.com, thinking I was calling the hotel I searched for instead. The man who helped me pressured me to book a hotel immediately and assured me all charges and all fees were refundable but when I received the confirmation email (with incorrect number of guests and beds), it specifies that the fee I specifically asked about was in fact NON-REFUNDABLE. I attempted to call them back numerous times and nobody would answer the call. Once, I waited on hold for an hour! I was finally able to reach someone several days later and disputed the charge with the man answering the call. I was told it would be escalated after they listened to my previous recording. The man refused to send me an email as a confirmation for me but said I would receive an email from his superiors with their decision in 7-10 days. I notified my credit card company and finally got a refund but never any promised email.

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- Camden, AR, USA • Aug 18, 2024
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Called to make a reservation. The agent booked the wrong hotel. When I noticed the mistake from the reservation confirmation I called back. I was told I would be refunded the $713.98 for the change and the $14.99 booking fee since it was their mistake. I was also told I would receive it in 24-48 hours. That was 8/13/2014. I called back on 8/18/2024 and have been on the phone for hours. They are now saying they will review it and it could take 5-7 days before they determine whether or not they will refund me. This is a scam. I spoke with several agents/supervisors. They provided a fraud line which I called. It was not a fraud line but just another “customer service” line. I was told by this agent (Adinel) he would call and the wrongly booked hotel and see if they would refund the charges and that he would call me back. I did receive a bogus call back but there was no one the line. I continued the call until it was finally disconnected.

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- Columbia, SC, USA • Jul 18, 2024
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The company intercepts internet hotel search inquiries online, and directs customers to a phone number that is not the hotels own reservation number, but instead, a third party travel company calling itself "reservation desk", deceiving the customer into believing that they are dealing with a hotel directly. The scammers do not disclose the details of the transaction on the phone, but instead give a high total number that includes all taxes and fees. A $15.99 booking fee is charged, but the scam is in the hotel taxes that they charge, I believe in violation of state tax law. We were charged $30.10 hospitality tax on a $74.10 hotel room, a 40+% tax rate. Buried in the disclosure is an additional $18.46 fee that is initially invoiced and presented as a tax. A business can not invoice a customer for taxes, not forward that exact amount to the state, and instead keep the collected extra "taxes" as additional profit for the company. Totally fraudulent and unethical.

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Two problems: They pretended to B the hotel itself.. And did not identify themselves until after I gave them my credit card... And they promised me a handicap room... And when I got to the hotel there was none reserved... It ruined our vacation as my partner could not take a shower

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This site pretended to be Holiday Inn. Made a reservation at the wrong hotel from what I typed in and won't even consider a refund. Charges exhorborent fees buried under "Taxes." When we complained, they lied and said Holiday Inn told them they won't refund the money so the service was unable to refund the money. We called and spoke to the same person they spoke with who denied even saying anything beyond, "Yes we can cancel that. " We even have written confirmation from the Holiday Inn to that same effect. This is site is a scam and unreliable.

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ReservationDesk.com Contacts

ReservationDesk.com associated photos:


Address:

4700 W Daybreak Pkwy Suite 100 South Jordan, UT 84009, USA

Phone:
+1 (833) 304-1381 0 0
+1 (833) 772-0536 0 0

Website:

 www.reservationdesk.com

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