Reservations.com Reports & Reviews

Reservations.com Reports & Reviews (8)

- Natick, MA, USA

Scammer's phone (833) 498-1658
Scammer's website reservationdesk.com
Scammer's email [email protected]
Country United States
Victim Location MA 01760, USA
Type of a scam Credit Repair/Debt Relief

I called a reservations number I found on google when looking for the Marriott. The man's voice that answered was foreign and there were other voices in the background, both male and female, and it was a noisy call center. Usually you don't hear other voices when you call hotel central reservations. I asked for two rooms at the hotel for a week next month. They said there were only two rooms left as I was initially just checking their availability. They couldn't guarantee the rooms would be next to each other. Of course I then wanted to book right away. They got detailed with me about if they had the type of room and when I needed handicapped accessible, they discussed which one was handicapped and pretended to be confused at first which one I had said was handicapped, as if it mattered they got the right room for me. One was a one-bedroom; one a suite. So they started with the one-bedroom reservation, and only booked three nights. They said they wanted to book the other four nights separately to save me $175, but that I would still have the same room all seven nights. So I agreed to that two-part booking. They went ahead and gave me a confirmation number just for three nights and made me read it back. Then they said I got one number wrong and I communicated I'd corrected that. They made me give an extra phone number and tried to get the maiden name but I didn't give it. Also wanted my middle initial, I didn't give it. They did get all the codes on the credit card and my full home address. While I was on the phone with him, I saw a robocall attempting to call me from 385-374-0300 (I googled this, it is listed as a hotel reservation scam number). I did not answer it, my phone says it came from Lehi, Utah. I don't get why a reservation scammer would call me when I'm already on a call with a scammer, but that is what happened. I was put on a brief hold and the music was exactly what you hear for hotels, they'd copied it either from Marriott or somewhere similar like Hyatt. I definitely recognized the music. I saw the three nights confirmation came in my email, so when he got back on the line, I said the booking was only for three nights, and he said it would take a minute do the remaining four nights, they had a computer problem to do the other nights because "the computer wasn't letting him back in" and he would call me right back. So I was supposed to be able to book a week long, two different rooms, but so far all he'd one was one room for three nights. So, I called back after waiting a few minutes with no call back, and got someone else, a woman, and she said I would have to call the hotel directly to extend the reservation and put me on hold for a couple of minutes to get the number. She took so long, I was thinking of hanging up and just look up the number myself. Then she came back on and actually gave me the correct number for the hotel. I called the hotel directly and they did not have that 3 day reservation. I then called my credit card company and they said they did have a charge for the reservation and it was "pending". I immediately canceled the credit card and the credit card company put that payment under dispute. I called the hotel back to proceed with reservations. I then made reservations with the hotel easily as they had plenty of rooms, were able to get me two rooms next to each other, and also the real room pricing was lower than the fraudulent center's pricing. The hotel front desk person who booked me asked to see the email confirmation and I sent it to him. He said the email confirmation was not from the Marriott and he was going to forward it to corporate. We need to do better in keeping these scammers off google results!

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- Springfield, VA, USA

Scammer's website Reservations.com phony Marriott website
Scammer's address FL, USA
Country United States
Victim Location VA 22150, USA
Total money lost $3,268
Type of a scam Travel/Vacation/Timeshare

Reservations.com is a fraudulent company using deceitful and predatory business practices to prey on the unwary.

On 6 August 2023, I made a 15 to 18 July 2023 reservation for a room at a Boston Marriott hotel on what I thought was the Marriott website. I quickly discovered the website was Reservations.com’s website that looked almost exactly identical to Marriott’s website. I received a reservation confirmation from Reservations.com stating “Congratulations, you are on your way! Your hotel room reservation at Boston Marriott Long Wharf is confirmed.” This statement was a lie. Checking with Marriott, I found no reservation had been made. Reservations.com’s confirmation informed me that my credit card was being charged for $3268.31, this included a service fee of $198.48 (a charge I had not agreed to). Reservations.com charged my credit card $1,342.87 more than what I would have been charged had I made the reservation through Marriott. I noted that the confirmation also gave me the opportunity to cancel the reservation by a certain date without penalty. However, Reservations.com had back dated the no penalty cancelation date to four days before I placed my reservation.

I emailed Reservations.com to cancel my reservation and asked them to delete the total charge from my credit card. They wrote back saying I had to agree to cancel the reservation and accept the full amount of the booking charges. In an email I informed Reservations.com that as I had requested in my original email, they should cancel the reservation, but I would not accept the charges and wanted Reservations.com to cancel these charges to my credit card. In a later email, Reservations.com said they would try to cancel the reservation by obtaining a waiver, implying the waiver would be from Marriott. Since they had not made any reservations for me, this attempt to obtain a waiver is simply nonsense.

To date, I have heard nothing further from Reservations.com on this matter.

I have a more detailed account of my requests to Reservations.com and all email between me and Reservations.com.

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Scammer's phone (180) 091-64339
Scammer's website www.reservations.com
Victim Location KS 66216, USA
Total money lost $443
Type of a scam Counterfeit Product

Fraudulent practice. I was trying to book a reservation six weeks away on a St. Louis hotel website, not on reservations.com. The website links gave the impression that I was on the hotel website, with the name of the hotel in the searchline. I selected a two night stay, for $160/night and entered in my information including credit card for the reservation. Unbeknownst to me, I was on the reservations.com web site. My credit card was immediately charged for $443.12 with no option for refund, and no ability to cancel without forfeiting the money already collected. After I realized that I was duped, I contact reservations.com (I believe it was a call center in India), who were less than helpful. Their response was that I had to contact the hotel to get a letter from the hotel indicating they would allow for cancellation of the reservation and refund the charge for no cost. (The hotel staff was very helpful and considerate). I have done all that I can to cancel and recover the monies and I've had no response. The issue is, I was trying to reserve a hotel room - not pay for it outright plus a indeterminate fee that was not listed anywhere until they had my credit card information of more than $100. That's ludicrous. Very angry and don't know why fraudulent companies using dishonest foreign resources are permitted to do work here in the US. At this point, I don't expect I'll get any money back, and that my reservation will end up getting cancelled - so I'll probably lose twice.

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Victim Location 75424
Total money lost $800.12
Type of a scam Travel/Vacations

I booked two adjoined rooms and called the hotel the day before arrival to check our rooms before driving 7 hours to get there. They had no adjoin request and couldn't even make sure our children's room was on the same floor. The hotel said they would have never authorized that reservation as it was sold to me. The booking company is telling me too bad after reviewing the tapes where I specifically say I cannot book two separate rooms and will have to look elsewhere. They put my on hold for 10 min while they "confirmed" the guaranteed adjoining rooms. The person they said they spoke to doesn't even work at the hotel. They're refusing to refund for the unfulfilled services they sold me.

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Victim Location 48085
Total money lost $715
Type of a scam Online Purchase

When a Hotel is Booked at Reservations.com, they charge a Price which is 25% more than the price at original Hotel Website. For example if the Hotel Room is $100, they will charge $125. But the issue is, if we call them to cancel the Reservation, they say that the Reservation will be cancelled, but they Do Not Refund Money. That is totally a Fraud.

Please take action against Reservations.com. Their Phone Number is 855-956-2201.

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Victim Location 49601
Total money lost $135
Type of a scam Travel/Vacations

Tried to make a room reservation directly with hotel and transaction was intercepted by this company. I was trying to reserve a refundable room that I could cancel or change if necessary. The reservation was hijacked by this company, causing me to unknowingly make a non refundable reservation with a service fee. The room cost more than it was on the hotel website which alerted me that something was wrong. Then the email I received to confirm also had their name instead of the hotel brand and it said the room was non refundable. I called them minutes later and they said there was nothing they could do and I was hung up on 3 different times. I contacted my credit card company to dispute it and have a claim number. And am awaiting their response.

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Scammer's email [email protected]
Type of a scam Online Purchase

I got on this website in July 2020 to book a hotel and it showed the hotel I was interested in. I booked the hotel and the confirmation page showed my hotel. When I got to the hotel they had NO RECORD of my reservation. However, the cheaper hotel across the street had my reservation. I was told that this is a scam that happens 2 or 3 times each week.

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- Denver, CO, USA

Scammer's phone 8555161090
Scammer's email [email protected]
Country United States
Victim Location CO 80210, USA
Total money lost $292.97
Type of a scam Online Purchase

I made on online reservation for University Plaza Hotel in Springfield, Missouri for my daughter's upcoming May graduation. The website is misleading as it says University Plaza reservations.com, so I proceeded to make an online booking thinking I was booking with the hotel directly. I selected a reservation for two rooms, each with the double queen bed option. When I received my email confirmation, it listed two rooms on my billing statement from none other than Reservations.com! Both rooms listed with a king bed/pull out couch which is incorrect at best. I immediately called reservations.com and asked that they rectify the booking, which the reservationist refused to do. She would not change the bed option to what I had originally selected, she would not refund the transaction that had transpired less than 10 minutes ago, she would not transfer my call to a supervisor, saying he was unavailable. My wife and I called 3 times demanding to speak to the supervisor who then finally got on the phone but refused to rectify our booking in any manner. He consistently repeated that this was a non-refundable booking and that they already had our payment. I explained this was a misrepresentation, fraudulent website promising one thing but maintaining payment for something completely different than what was promised. This is consumer fraud, deceptive misrepresentation, unethical business practices. In researching this company after the fact, they have countless complaints on the ScamPulse.com site and have been cited for not displaying their logo clearly and for this same refusal to refund clearly fraudulent bookings, yet they remain in business and continue to harm the public with their deception and trickery, false information and criminal business practices. Hoping for some resolution.

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