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[email protected] Reports & Reviews (1)

- Braintree, MA, USA • Jan 13, 2025
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My Expedia account was hacked. I was notified my trip was being “cancelled “and I needed to “rebook” for a fee of 3,270. They had all the passengers names and DOB. They attempted to charge this amount 5 times once for each passenger. I put a stop on my credit card once I saw the email was fraudulent. They were denied the charges. They continued to call and text me saying if I didn’t pay the rebooking they would not only cancel this one trip but would cancel all my other trips in the Expedia account. I notified Expedia of the situation. They said the account was fine. I changed my password, cancelled my credit card. Apparently even though I changed my password they were still in the account. Via the mobile app they cancelled all my trips. I had trip insurance on two flights purchased through Expedia but I was denied a refund. I spent 2 days approx 25 phone calls to Expedia and no one cared. They had no interest in seeing the texts or emails. They said flights were not refundable. I had to rebook on my Own. At this point prices had more than doubled on flights and hotels.

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