Restoro.com Reports & Reviews

Restoro.com Reports & Reviews (7)

- Uniontown, OH, USA

Scammer's website www.restoro.com
Country United States
Victim Location OH 44685, USA
Total money lost $45
Type of a scam Online Purchase

I purchased the software to run on my PC and fix any errors, but the software did not fix anything. I contacted customer support by e-mail 3 times, asking for a refund, with never a response back. I want a refund, and I don't like being ignored by this company.

Useful

RESTORO CHARGED MY DEBIT CARD WITHOUT MY PERMISSION

I was recently charged $30.43 by “Restoro”the craziest thing was they had an old debit card of mine that is no longer activated,how were they able to still charge me the $30.43 out of checking account?This company has to be stopped,they should not be able to charge somebody’s old deactivated debit or credit card.

Useful

Victim Location CA 96080, USA
Total money lost $161.25
Type of a scam Online Purchase

Restoro was recommended to fix a Windows 11 issue. I downloaded the app, paid for Premium Plan & followed web instructions to call for activating the app. I spoke to a man, A., who began asking me questions about how I use my computer. He asked to get on my computer, using Rescue Me. While on my computer, he showed me a screen indicating what he found. He told me my computer has viruses lurking in the background, numerous Trojans, running slow, files not found, IP address is leaking to the public for anyone to see (that I have no protection), it is damaged or infected. He began marketing to me a list of services first asking for $499.00/3 years services. After declining he quoted other plans. He offered me the Gold Plan for the price of the Silver Plan since I am a senior in the sum of $299.99. He asked for $199.99. Then he pitched to me a Bronze Plan for 24/7 support, a one-time clean-up, 1 full repair which would take three hours for $120.00. A tech, J., came on and for less than an hour he was on my computer. {A. repeatedly informed me there is a 60 day money back guarantee). I was watching my computer as J. was on it. I watched the Adware program he used process and I noticed that it indicated zero viruses found! There were no issues on my computer as described to me by A. Before J. ended his chat with me, he too asked me for more money. If I would pay another $99.00. I declined. I am out of $161.25. The Restoro app does not perform as described and I cancelled it, requesting a refund. Further, I realized I was scammed by A., and I cancelled the Bronze Plan and requested a full refund of the $120.00. Based on the 60 day money back guarantee, the company should not delay with the refund. But they are delaying. R. of customer service left a voice mail asking me to return her call. I reviewed her email which indicated their refund policy requires a phone call for security purposes. I reminded the company they verified my secure email already. And, when one calls their number for Cust. Svc., it goes to voice mail. I am demanding from them the full $161.25 refund. They are disputing the $120.00 fee indicating I received a service and confirmed with the tech that it helped. I was lied to and since this is fraud, Restoro needs to return all of my money. I noticed that Restoro staff use a script when they communicate. R. says on her voicemails, "I called to discuss your account but I was routed to your voicemail." Both times that is exactly what she says. Further, I began to research if others had this problem with them. Yes, there are comments on the internet about how when they call to activate their account, they are given the same sales pitch I was, and I noticed the same questions are asked: How do you use your computer? Are you on social media? What about your emails? They are looking for answers so they can say the computer is infected. Others were savvy by declining. I thought Restoro was credible, felt quite scared that my computer was ruined, and that it needed help. Based on the recommendation to use Restoro, I thought it wise to proceed. I was wrong. I recognized the scam when the tech J. was doing the one time clean up. Nothing was found. No issues. His time limited, under an hour (A. said it would take three). I am an elder too. I am unsure if I lost personally identifiable information. They have email and a phone number to contact. Their website says they have a mailing address based in the UK. I hope you can assist with helping me recover my lost funds of $161.25. Thank you.

Useful

Terrible Company

I needed one problem repaired on my computer. I paid 29.95 for a one time access to fix my problems on computer. It said it fixed some but there were probably 50 oth3r problems that said repair beside them. I clicked on repair and it then said must pay for a 1 year subscription to fix anything else. I then called customer service. He said it was out of restoros scope but I could pay a one time access fee of 100.00 to speak to their tech team. Ummm no thank you! The site claims they will fix your problems with the one time access and it clearly does not. Also, it's not worth the hassle to get a refund because you have to undo whatever they supposedly fixed and then uninstall their software

Useful

Victim Location 61443
Total money lost $79
Type of a scam Tech Support
Initial means of contact Not applicable

Had a message flash on my pc saying my pc is immediate danger, I eventually paid $39.95 twice no product key tried to contact the 5 times, no response/reply.
pc was not fixed.

Useful

Victim Location 78230
Total money lost $624.89
Type of a scam Online Purchase

I went to Restoro for their services to help with my computer when I had problems. They told me I had a Trojan that needed removed so they took over my mouse and did a clean up of my computer and said they removed the Trojan Then they deleted unnecessary files, etc that were on my computer and told me that I could use their program whenever I wanted to clean up my computer again and that if I had a problem again with a Trojan or virus that I would be assigned a computer tech that would help me.

Later on I decided that I didn't want this service. I sent 3 or 4 emails to their site that said I could undo the program and get a refund. They would not reply in any way.

Useful

Scammer's phone 800-799-9570
Total money lost $75.55
Type of a scam Tech Support

My husband had a pop-up message telling him to click on a website in order to restore his computer after having difficulty accessing his email. He clicked on a .exe file in order to allow them access into his computer. We had to take his computer in for removal of malicious software afterward. This company is very clever in using a third party to ask for a review of their services, so they have only positive reviews, Trustpilot.com, which I've read gives only good reviews to its customers and so is dishonest.

We cancelled our credit card but the charge was already on there by that point.

We were charged $75.55 for a service that was unnecessary had he just turned his computer off and then on again.

There is no address listed on the website and I'm afraid to click on any links on it for fear of further damage and I entered Illinois above as their state but I have no idea from which state they operate. The charge on our credit card is through a third party, CBI Cleverbridge, which seems to be based in Illinois. Their phone number is 800-799-9570.

Useful

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