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RG SECURITY SOLUTIONS

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RG SECURITY SOLUTIONS Reports & Reviews (4)

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I have been with rg security for many years. Never any problems. Now i can not get in touch with theme

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Can know longer get in touch with them phone number no longer good

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- New Market, AL, USA
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On 2 February I had a "MICROSOFT" warning page pop-up on my screen. My computer was locked and there was a message that I had been hacked. To "fix" the problem, I was supposed to call 855-500-XXXX to get the problem resolved. I could not use the computer to figure-out how to fix the problem as it was locked. I am an old fellow with low tech skills so I called what I thought was Microsoft. Instead, I was connected to "Jason" at R.G. Security Solutions, LLC. I spoke to a very polite young man with Asian accent (likely Indian since he referred to his partner as "Vijay"). He said he could "fix" my computer if I paid $599.99, an odd amount. I was stuck as I thought I was dealing with a Microsoft sub-contractor. I placed a check for $600 on my scanner which he controlled. He scanned and copied the check. "Jason" then took control of the computer, eliminated some superfluous programs, replaced my anti-virus with another one, and said to call him "direct" if I had further problems. I had an inkling of a scam when Jason started lecturing me on accessing "kiddie porn". Since I had not been accessing or looking for "kiddie porn", this alerted me to a problem. Jason turned me over to the "tech supervisor" (likely Vijay) who along with Jason tried to convince me to buy more programs to install. When "Jason" was went to "fix" my computer, he had access to everything. He said he was going "off the phone" to work and then I got another indication I was being scammed. Before the phone went quiet and he turned the volume off, I heard "Jason" laughing with the other person. It was obvious he did not know the phone was still on. As soon as we were done (about 45 minutes) Vijay emailed me a receipt / terms and conditions document. When we hung up, my computer was working but I ran an anti-virus program and found eight programs newly installed. I immediately quarantined them, took a screen-shot, and deleted them. I searched the internet for "computer tech scams" and R.G. Security Solutions. I found similar scams cited for their company on the ScamPulse.com site and another. I immediately called my bank to put a 'stop' payment on the check when I read that the scams involved locking people's computers and then putting their number to "un-block" it. I filed a complaint with the FTC and am posting this for the ScamPulse.com to share my experience. Old people like me with few computer skills should not have this happen and had the computer not been blocked, I could have searched this issue before getting 'hooked'. Shame on me. I hope others do not fall for this scheme.

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This company posed as an affiliate of apple support. They blocked me out of my computer with a message that said my computer had been compromised and to call their number for support. I tried restarting my computer and the same message came up. I tried to call apple support direct, but could not get ahold of anybody at that time. I called the number and the man on the other end identified himself as a member of Buzztech IT team, working with apple. He told me that my computer had been hacked but that the it was not complete. He said three different groups were attempting to access my information, but he could fix it. He assured me repeatedly that he was affiliated with apple support. Against my better judgement, I decided to trust him. He charged $249 to fix my computer and $149 for a year of tech support to 'secure' my devices. When the charges came out on my credit card they were to RG SECURITY SOLUTIONS. This happened approximately a year ago, and I have since then come to understand that this is a new common scam. After learning of this action, I did make an appointment with apple support...the real apple support...and spent three hours on the phone with them (for free, I might add) actually securing my computer. I believe this is, or should be, completely illegal. I understand marketing is a part of business, but locking someone out of their computer and mis-representing yourself is in no way an ethical attempt to gain clients. Also, my credit card company, is unwilling to refund the money charged because of 'services received'. So if you ever receive a message like this on your computer, disregard it and make an appointment with apple support.

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