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SCAMPULSE
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SCAMPULSE
If you know any contact information for [email protected], help other victims by adding it!
Scammer's website Flighticketexpert.com
Scammer's address Florida or California (unsure)
Scammer's email [email protected] and [email protected]
Country Canada
Type of a scam Travel/Vacations
Initial means of contact Phone
Scammers representing Air Canada telephone agents
Everything about the experience was scammy and fishy. The agent (in our case, ‘Richard’ – I suspect they use random names to seem to be more legit) was very aggressive and demanding of higher charges, expressing urgency in a decision.
My father had a travel booking for a medical appointment and needed to change his flight due to a schedule change with the appointment. He called the Air Canada telephone number that he found on the Air Canada app, and he somehow ended up on a call with Richard who impersonated an Air Canada agent on the call with my father. How the call was intercepted is the missing piece that we are not sure how it happened. My father explained to Richard that he needed to change his travel date, or cancel the booking and make a new booking. Richard was very insistent that he make a decision right away (thankfully he didn’t, he called me to discuss first). The charges that Richard had quoted were very high ($325 for a cancellation and almost $700 for a new booking). When my Dad called me to tell me this, I said that sounds very high for a cancellation fee, but much cheaper than the other alternative. He told me that Richard said he would call him back in 30 minutes – this was the biggest red flag – anyone who knows Air Canada knows they don’t do this. So Richard called him back and did the cancellation and emailed him a receipt of the transaction. Everything about it was a red flag, the mail started out with ‘Greetings for the day!’ – very scammy. The grammar and context of the email was very unprofessional. The charge that appeared on the Visa card from this was TRVL EXPERTS based in Florida, and the charge just said Foreign Currency, but gave no itemized detail of the other currency charge or exchange rate to arrive at the final charge to the credit card.
I contacted Richard using the email address that my father had from the detailed trave changes and charges. My email was undeliverable said user does not exist, however, the email that was sent to my father came from [email protected] and was cc’d [email protected] (even the domain of flighticketexpert, without using a second t for ticket is fishy). I did reply all and after still no contact after a few days I resent saying still waiting to head from someone. I had to do this twice before I was then contacted by Richard by reply email (suddenly his email works again – funny about that). In the meantime I contacted Air Canada myself and inquired about the change fee and they told me that the type of fare that his ticket was had no change fee associated to it, so there should have been zero charge for any changes.
When Richard did finally reply I explained to him that I felt the charges were not correct and that my father was grossly overcharged. He tried to talk around the charge and saying it was out of his hands, it was the fee that Air Canada required for the change. I asked him to provide me a detailed breakdown of how the $325 was calculated and he couldn’t. I have since been trying to contact him again tor request a full refund since Air Canada had no change fee for this change. And again, my email bounced back saying the email address doesn’t exist. I am trying a few more times to reach out via the support email address to see if his email suddenly exists again and he contacts me.
He is a quick talker and will try to talk around the charges and not provide any further details. How they are intercepting the calls to the Air Canada toll-free number is a mystery still, but they’re getting sophisticated!