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[email protected] Reports & Reviews (1)

- Providence, RI, USA
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I received and email letter believing it was from the company Norton by Symantec, of which I use to secure my home computer. This letter stated, thanking me for the premium recurring fee of $399.99. On this letter and at this point I called the number on this email to tell them this is not a fee that I intend or have ever paid this company ever. A Man named Mark Hughes in short stated that this fee had already been charged to your account, however, if you don't want to accept the fee mentioned, he would take care of that and refund this to my account. I stated that this letter sent to me on 10/19/2023, I received this letter today how can this be charged to my account the same day receiving this notification. I told him a fee that was charged to me back in July 2023 had been paid, was less than half of what I paid. Anyway, he said he will fix the error. I would have to setup on my computer an app call Any desk. I was told to verify my name and bank name nothing else. Before long he was showing me the 399.99 charge on my account ,and that I would be refunded in the amount of 400 plus 100 for the inconvenience this has caused. We were in the Any desk application and there was an application address and he ask what did I see. It was all numbers. After addressing the numbers that appeared, suddenly the screen started scrolling and he said for me to put in 500, when I did that the numbers ended up being 5000. He said I told you 500, why did you put 5000, was that on purpose? I said of course not. I just want the 399.99 reimbursed to me. Mark said he could be fired for this and would have to figure out how to resolve this error. To make a long story short, He said I would need to help him fix this error by withdrawing from my account first it was 1,500 to purchase gift cards, because of those purchases the bank blocked my debit card then he said I would need to go to the bank unblock the card or account and withdraw 3500. Some of the stores would not allow me to buy 500 on a gift card so I was told to buy the gift cards in lots of 250. He told me to scan over the gift cards to his email address [email protected]. I did.

He would have me to wait to hear from him to see if the cards could be activated some could not be activated. When he discovered the activating problem he proceeded to ask me to with draw more money. Finally it was at that point, I disconnected the call and blocked the number. I was getting numerous calls from this person. I was hoping that I would get my money back. I woke up and discovered this was not a nightmare but reality.

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