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Roselinlin

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Roselinlin Reports & Reviews (11)

- Morristown, NJ, USA
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Advertised poorly made clothing -after receipt of the items there was no way to return the items-there was no customer support-the website doesn’t work. I was able to finally have a live chat with someone -told me they would be sending me return tags within 24 hours of my complaint-never happened.

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The images on their website are of 100% linen products. The item aI recieved are all polyester. They advertise all over claiming that their products are 100% Cotton Linen, when in fact they are nothing like the images presented. The bag that I purchased was nothing like what was pictured ether- It advertised a tote bag and i was sent a bag with holes at the top- not what was advertised. I have attempted to get a return shipping label, as well as a refund, but the company said they would not pay for the shipping back which is $89.00.

My order was only $134.00 however, I feel that this business should be accountable for their false advertising and fraudulent statements on their site.

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- Fort Pierce, FL, USA
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Please DO NOT PURCHASE from this company. I bought over $100 worth of clothing that I really cannot classify as clothing, Nothing fits, their clothing is cheaply made. I tried contacting them, got one email back stating they would like me to take 15% of the total. I told them that would not work, I would take 100% and I will gladly send them the items I purchased back. Have not heard from them since. I have no return address nor a phone number to call them. I tried emailing them many times with no response. I believe this company to be a total fraud.

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- Solvang, CA, USA
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Purchased 131.00 of online clothing from Roselinlin and found out it does not exist. Never received my order. They don't have a phone# or an address. I lost my money.

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- Terre Haute, IN, USA
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Ordered 4 items of clothing on 5/25/20 and paid with a credit card $60.16. I have never received the items. I tried to contact ROSELINLIN (the only way to contact them is email) and the reply was that the items have been shipped. I believe this is a SCAM and I will never see my clothing. DO NOT BUY FROM THIS BOGUS COMPANY!

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- Galloway, OH, USA
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I ordered several clothing items from www.roselinlin in the amount of $68.96 which was charged to my credit card number on May 7, 2020. I have sent numerous emails to them and have always received the same email answer- the items are on there way via a shipment from routed to San Francisco. Now it is June15th and I have yet to receive my order. I am beginning to believe I will never receive my order as this process is that the amount only impacts your account (bank, charge card, etc.) when the items are definitely on their way or have already been delivered. If I do receive my order that would be awesome I am not very optimistic at this time. I will NEVER order again.

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- Saint Paul, MN, USA
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Ordered an item that never arrived. Conpamy continued to send same email each time I inquired with no relevant info about my order.

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I ordered from this website 5/9/2020, received this confirmation same day,

ORDER *********** confirmation

Dear ******** Thank you for your purchase!

We're getting your order ready to be shipped. We will notify you when it has been sent.

View Your Order

Or Visit Our Store

Items In This Shipment

Women Floral-Print Half Sleeve Crew Neck Blouses

Green / L * 1

$17.99

Vintage Print Flower Short Sleeve Button T-Shirt

Green / XXL * 1

$17.99

Women Cotton Pants Spring Summer Casual Pants

Khaki / XL * 1

$21.99

Women Cotton Pants Spring Summer Casual Pants

Navy Blue / XL * 1

$21.99

Women Cotton Pants Spring Summer Casual Pants

Black / XL * 1

$21.99

Short Sleeve Flower Vintage Shirts & Tops

Black / L * 1

$23.99

GIFT

Ethnic Alloy Vintage Boho Beaded Tassel Bracelets

Multicolor /

$0.00 $5.99

Total

$107.95

Your saved $23.98

Shipping address ************* **** ******* **** **** ****** ********** Shipping Method

Roselinlin Standard

Payment Method

paypal — $107.95

Got any questions?Email us at [email protected]

Linen Style New Arrival Flash Sale Tops

Have been emailing since May 21st when I realized I had no package. Continue to get responses telling me it is on the way and giving me bogus tracking info, like it shipped from San Fran on May 18th USPS

Hi ******** ****** *********** Sorry to keep you waiting. It is on the way to you. Kindly wait for few more time.You can track here

https://t.17track.net/zh-cn#nums=***********************************************...⇄ />
Best regards,

Eggyer

ROSELINLIN

On Fri, 5 Jun at 10:30 PM , Sunshine Smith wrote:

I am realizing now I have been involved in a scam. It is June 5th and I have not received one word from Rosedlinlin unless I initiate the correspondence. WHERE IS MY ORDER??

Sent from Mail for Windows 10

From: Roselinlin

Sent: Monday, May 25, 2020 9:57 PM

To: [email protected]

Subject: Re: my order

Hi Margaret Smith,

LEAJW230515

Your ROSELINLIN order LEAJW230515 has been shipped.

You can track your parcel(s)

on the official website wms.xingyunyi.cn/Tracking with tracking number ***************. It will be handed over to www.usps.com/ with reference number ********************************** when it arrives in the destination country.

Item List:

1. Women Cotton Pants Spring Summer Casual Pants

on the official website wms.xingyunyi.cn/Tracking with tracking number ***************. It will be handed over to www.usps.com/ with reference number ********************************** when it arrives in the destination country.

Item List:

1. Ethnic Alloy Vintage Boho Beaded Tassel Bracelets

2. Women Cotton Pants Spring Summer Casual Pants

3. Women Cotton Pants Spring Summer Casual Pants

4. Short Sleeve Flower Vintage Shirts & Tops

5. Women Floral-Print Half Sleeve Crew Neck Blouses

6. Vintage Print Flower Short Sleeve Button T-Shirt

Please note: The tracking information might be updated slowly, but rest assured that you will receive your item(s).

Many thanks for your patience and hope you enjoy shopping with us!

If you run into any issue, please do not hesitate to contact us.

Best regards,

Shimmy

ROSELINLIN

On Fri, 22 May at 9:48 PM , Sunshine Smith wrote:

Order# ***********, I received confirmation on 5-9-2020 but have heard nothing since.

Sent from Mail for Windows 10

From: Roselinlin

Sent: Thursday, May 21, 2020 5:44 PM

To: ********************** Subject: Re: my order

Hi *************,

Thank you for reaching out to our customer care team. Our goal is to ensure that you have a satisfied shopping experience on our sites.

We have received your inquiry. To better serve your needs, we would like you to provide some additional information regarding your order.

To track your order.

Our order processing times is 3 to 5 business days. Once your items are processed, we will ship out and provide you with the Waybill number via email. You can also track your shipped order from "Track Order" feature at the top menu of our home page. Once you enter order number and your order email address, you will receive the status of your order with shipment tracking link.

In case of any questions, please click “contact us” or email us with your Full Name and Order Number so we can further assist you.

To cancel or modify an order.

Once your order is placed but not paid. You can ignore the wrong order and create a new one.

You cannot modify or cancel any shipped order.

To cancel or modify any unshipped order, please provide us the following information.

Order number:

Item you wish to cancel:

Why you would like a cancellation:

To change information (such as color, size) of a paid order.

We can only change the order if it has not been shipped.

Please provide us the following information

Order number:

Original Item name/URL/SKU:

The Item name/URL/SKU you prefer:

The size you prefer:

The color you prefer:

To return or exchange an order.

Our Customer Care team needs the following information to process your return or exchange request.

Order number:

Delivery date:

Product name and quantity which need to be refunded:

Reason for refund/exchange:

For any other issues, please reply this email with your order number, email address, and the detailed description of the issues. We will get back to you within 24 hrs.

Have a great day!

Regards

Customer Service Team

177057:960744

177057:960744

Also probably a week or so after I received a call from my CU credit card fraud division as to activity on my card that I had not initiated. The next day I received another call from my other CU credit card...same thing. Had to cancel both cards and have new ones issued. Don't think it was a coincidence. How do I go about getting something done about this, money back, find out how Google still allows this company to advertise, I see it today both on computer and mobile device? What do I need to do? I have a few more emails from them too!

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- Dallas, TX, USA
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I purchased items on this site, and never recived any items, my item confirm number cant be found nor is there any phone numbers to contact them online.

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This online co. (also known as Rosegal) is a total scam. They show photos of beautiful clothes for a reasonable price, then send shoddy, cheap, weirdly-sized junk that fits no one. When you request a refund, they won't give you a return address at first, just offer 15% if you keep the junk. After 4 or 5 emails they go to 25%. When they finally send you a return address, the shipping cost to China is twice the price of the item. There have been hundreds of complaints about this co. on at least 5 internet websites, including one dedicated to it, as well as on the Paypal dispute area (Paypal refuses to resolve any disputes and continues to do business with them). Can someone PLEASE put this disgusting scam co. out of business?!

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- Clarence, NY, USA
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I placed an order from roselinlin.com on 6/15/2019. Part of the order was backordered and two other packages arrived 7/3/2019. I was out of town when they arrived but I opened them 7/23/2019, the earliest I possibly could have opened them. I had ordered several women's plus-size pieces of clothing. I had checked the actual measurements as provided by the website to make sure I was ordering the correct size. When I opened the packages and held up the clothing, it was clear that 1) the products were not made of the materials that had been advertised and 2) the sizes were drastically smaller than labeled and advertised. For instance, a tank top style blouse labeled 4X barely fits my daughter who wears a size 8/10 or M/L top. I contacted the company immediately after reading at their website about how to initiate a return. ON 7/23/2019 I emailed them, as directed, and was told that it was it was after their 15 day return period so they would not be allowing me to make a return. Even though the packages arrived after I'd left the country for weeks, I expected that they would allow a return in this case because their products were not as advertised. It wasn't as if I simply did not like the colors or something. I can't wear anything that I ordered because they lied about the sizing. We have had 13 email back-and-forths in which I explain why they should allow me to return these items and they say no. Today, they actually wrote: "The answer is still the same: No." This is unacceptable business practice and they should not be allowed to advertise and sell their products in the USA.

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