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Royal Portraits

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Royal Portraits Reports & Reviews (5)

- Germantown, TN, USA
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Ordered two portraits in July of 2020. Neither have arrived. Tried to cancel one in September when it didn't arrive as promised. "Ian" agreed to the cancellation but the amount was never credited back. I kept emailing (there's no phone number nor physical address listed). Ian responded to one of them in December of 2020 promising that my order would be in the mail 'soon'. It's never arrived and the email address was shut down. However, it looks like this scammer is open again under the name of Regal Portraits. Same verbiage on their website, same products being offered. WATCH OUT FOR THIS NEW SCAM. They will take your money, promise your product until the time you can no longer dispute the charge on your credit card.

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- Spicewood, TX, USA
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It's been 8 months and 40+ emails since I put in a purchase for an expensive product that was supposed to be a painted portrait. I never received it, the customer service was horrible at first and then stopped answering as of 3 months ago. There was no refund given, and they outright refused to give me my money back. I'm not even sure at this point how to get reimbursed. Nas was the name of the customer support rep who was absolutely horrible and disgusting. Refusing to give me my money and then lying and saying the painting was being worked on, which obviously never happened. It doesn't take 8 MONTHS.

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My husband and I ordered from Royal Portraits in November 2020. We paid for rushed delivery too. Unfortunately we have still not received our products. Now their website is “down for repairs” and we are now seeing hundreds of reviews and complaints just like ours online. There are even reports that people’s negative reviews, warning others, are being deleted.

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Ordered a portrait with express shipping on Dec 7. Never received it. Contacted the company via email and received a “high volume of emails” response. Have never been contacted. The website and sales link on the Facebook account are gone. It’s a scam

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- Parsonsburg, MD, USA
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Ordered custom portrait in December 4,2020. There is no customer service phone number. Continually receive generic return email of how they are busy and will get back to me, and never do. Order number is RP-28746. Just want my money back considering I now know there is no product. Was supposed to be completed and sent to me before Christmas. Item never completed or mailed.

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