SAM Registration Renewal Support Imposter Reports & Reviews (1)
SAM Registration Renewal Support Imposter Contacts
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SCAMPULSE
Scammer's website registeringforsupport.com
Scammer's address 218 E Bearss Ave Suite 415, Tampa, FL 33613, USA
Scammer's email [email protected]
Country United States
Victim Location AR 72764, USA
Type of a scam Government Agency Imposter
"SAM Registration Renewal Support (believable logo, but obviously incorrect once I actually looked at the real one on SAM.gov)
System for Award Management
Registration Renewal is Due
(CEO's full name), the U.S. Federal Government's System for Award Management (SAM) registration for Interform is due for renewal.
Failure to update and complete the registration process may interfere with your government funding and awards because your SAM registration must be active, complete, and compliant for any federal awards, funding, or assistance to be paid.
Begin your renewal now to ensure that your registration remains active.
??????
Please have your UEI or CAGE CODE (12-character code) - ready.
(Big blue button that says "Click Here to Update Registration" - links out to registeringforsupport.com which is a form that I'll describe below after the email body)
For further assistance please contact:
(Domestic) 1-813-536-0042, (International) 001-813-536-0042
Advantages of Professional Renewal Support:
1.There are several steps in the registration process that the casual user will not realize require review and attention to ensure an accurate update.
2. There are over 90 NAICS & PSC code updates that require verification.
3. Errors in your SAM registration will limit your visibility to Procurement and Contracting Officers.
4. Your Keywords and Capability Statement are another important part of being identifiable in the future.
5. Significant time savings can be reinvested into your business or your entity’s primary cause.
6. Your government contracts, grants, or federal awards will not be allocated if your registration goes inactive within SAM.
Privacy policy:
You received this notification based on your initial opt-in response to be notified about your SAM Registration Expiration date. If you do not wish to continue receiving these notifications for the 2024 registration year, please unsubscribe and your email address will be removed immediately.
This electronic transmission and any attachments are the confidential property of the sender, and the materials are privileged communications intended solely for the receipt, use, benefit, and information of the intended recipient indicated above.
Renewal Support is not affiliated with any government entity and is a professional third-party processing firm. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, distribution, or action taken in reliance on the contents of this electronic transmission is strictly prohibited.
If you have received this email in error, please forward back to the sender and destroy the electronic transmission.
Renewal Support
218 E Bearss Ave Suite 415, Tampa, FL 33613"
My boss (CEO) assumed it was legitimate and forwarded it to me to take care of. Since I had never done a renewal for SAM.gov and wasn't aware it was a free service, I assumed this was just part of the process.
The form linked in the email stated and requested the following information:
(fake SAM Renewal Support logo again)
"Complete the form below to process your SAM renewal
It is recommended that you submit your renewal at least 90 days prior to expiration
For further assistance please contact:
(Domestic) 1-813-536-0042, (International) 001-813-536-0042"
It then asked for: Entity Name, Cage Code or UEI, Name, Position Held, Billing Address, Phone Number, and Email.
"Choose how many years:
1 Year $599, 2 Years $899, or 3 Years $1199"
"Instructions to provide and verify your Credit Card information will be displayed after you submit this form"
(blue "Submit Renewal" button)
(fine print at the bottom: "By submitting this form, I acknowledge that I am authorized to utilize a credit card for this SAM Registration Renewal purchase. I understand that I may also receive a confirmation call from Renewal Support, a private contract firm that will process my renewal utilizing my SAM account. Once the requested renewal services are completed the processing fee is not refundable. I attest that all information submitted is true and correct to the best of my knowledge at the time of this form's completion, entry, and submission and I am the authorized party to conduct this renewal on behalf of my organization.")
Given the wording on the submit button, I assumed this *was* the renewal process and that I'd be able to put in payment info on the next screen. Instead, the next screen said that I needed to call them to "verify" the information I had given, provide payment info, and complete the process. They had me call 813-946-9225, at which point the person on the line repeated the information I had submitted by the form, I confirmed it was accurate, and they asked how I would like to pay for the $899 fee for a two-year renewal, offering to take payment info over the phone or receive an invoice via email to submit payment information. For accounting purposes, I (thankfully) requested the invoice via email.
I then received an email from Karissa Hogg ([email protected]) stating:
Subject: "Invoice - SAM Registration Renewal - (company name)"
"Good afternoon (my name),
Thank you for choosing Renewal Support for your SAM registration needs. Per your request I've attached an invoice for services below. Please complete the form as attached, scan and return to me here in order to proceed with payment information. If you would prefer to pay by check please send to the address as listed. We will standby to receive your check by mail. If you have any questions just let me know or give us a call at (813) 536-2043.
Kind regards,
--
-------
Karissa Hogg
Renewal Support
(813) 536-2043"
Attached was an invoice from:
Renewal Support
218 E. Bearss Ave, Suite 415
Tampa, FL 33613
813-536-2043
It listed a line item with a quantity of "2-Year", Item Description of "SAM Registration Services (Sept 2024 – Sept 2026)" and a Total of $899.00. It had a section for including the credit card information and a signature and date portion at the bottom.
At this point, I definitely thought it was odd that a government agency wouldn't have an online payment portal, and that I would need to go through so many steps of calling and emailing and then submitting a physical payment form in order to renew, but since I hadn't dealt with this agency in particular before I thought it was just government bureaucracy at its finest. I filled out the form and emailed it back to them.
The response email I got back raised even more red flags, however. It said
"(My name),
Thank you for confirming this information. Our Specialists will be reaching out to complete the verification process. If you prefer you may give us a call directly at (813) 5536-2043 to proceed with the next steps.
Kind regards,"
So they were requiring yet another phone call to "complete the verification process" and at this point I couldn't figure out what else they would need to "verify" given how many touchpoints this process already had. I called the number to figure out what else was needed, and the CSR who answered greeted me and began confirming the info I had already provided (speaking perfect English with no detectable accent, by the way - not that it matters, but it does add to the feeling of legitimacy with them attempting to mimic a US-based government agency). He asked if he could send me an email with instructions. The email I received was as follows:
Subject: "(our company name) - Important Update: Changes to the SAM renewal Updates"
"from: [email protected]
Attachments
1:53?PM
to hr
Hello,
Thank you for choosing Renewal Support, we wanted to inform you of some recent changes to our procedures.
To ensure the security of your account and efficiency of your renewal experience, we now require to be added as an additional user to your account under a Data Entry role only. This will allow us to work on your registration but does not provide any administrative authority to your account.
Your Required Action: Please invite my processor account at [email protected]
I have attached the PDF instructions for how to invite me in a Data Entry role to your account. Once confirmed, we will process your registration renewal within 5 business days. If you have any questions, concerns, or need any assistance with these steps please let me know. We are unable to complete your renewal without this role approval, so please proceed at your absolute earliest convenience.
Feel free to reply to this email or call us at 813-536-2043 during our normal business hours (Monday - Thursday, 9 AM - 5:30 PM EST and Friday, 9 AM - 4 PM EST). Alternatively, if you prefer, we can schedule a specific time for our call that works best for you. If you'd like to set up an appointment, please let us know your availability, and we'll make the arrangements accordingly.
Thank you and have a wonderful day!
--
William Anderson
[email protected]
813-536-2043"
As I was waiting on the email, he had me log into our SAM.gov account and confirmed I had the access I needed "to correctly navigate the process". He was very familiar with the admin dashboard and all of the site's features, by the way. However, my capacity for red flags was exhausted when I received the email he had sent and I realized he was about to walk me through adding that clearly inauthentic gmail address as an authorized user on our SAM.gov account with the Data Entry role. As the director responsible for adding all users and admins to all of our accounts, I know what that process looks like and when it's appropriate, and I knew this was not an appropriate use case for granting this type of access. I let him know I would need to get approval before adding any authorized users to the account and that I would call him back if and when I received that authorization. I did a quick google search with their "renewal support" name and the email addresses I'd been in contact with and immediately found this scam report.
To date, we have not seen any charges from them appear on the bank statement, but we will cancel and replace the card that we listed on the payment form and notify the bank just in case. Stay safe out there!